QA Tester

Description
We are seeking a skilled bilingual quality assurance tester to join our team. The successful candidate will be responsible for analyzing business, functional, and design specifications to develop and execute manual test cases, identify bugs, and report test results. The ideal candidate will have a solid understanding of IT processes and standards, with experience in testing various applications, including mobile apps, IVR calls, chatbots, and ETL testing.
Required Knowledge/Experience:

• 6+ years of relevant testing experience conducting testing of critical customer facing applications.
• College degree or equivalent
• Experience with qTest and JIRA is an added advantage.
• Bilingual (Fluent in Spanish)

Skills & Competencies:
Level 1:

• Analyze and explore business, functional and design specifications to get full understanding of applications under test.
• Develop, document and maintain functional test cases and other test artifacts like detailed test scripts, test data, and test results.
• Identify testing requirements from specifications, map test case requirements and design test coverage.
• Execute manual test cases and report test results.
• Isolate, replicate, and report bugs in JIRA and validate defect fixes.

Level 2:

• Hold and facilitate test plan/case reviews with cross-functional team members.
• Identify any potential quality issues per defined process and escalate potential quality issues immediately to management.
• Ability to identify functional flows for regression testing or performance testing needs.
• Ensure that validated deliverables meet functional and design specifications and requirements.
• Solid knowledge of IT process and standards. Proven experience in testing various applications like mobile apps, IVR calls, chatbot, ETL testing, writing SQL's etc.
• Prioritize tasks, understand underlying risks and closely follow-up with stakeholders to clear any impediments.
• Organize document keeping of all the testing artifacts at a centralized repository to ensure future re usability.

Level 3:

• Play a key role in software quality improvement for customer facing websites. Validate that all corresponding applications withing the program are in sync and behaves uniformly for consistency.
• Prepare project/program level test plans for functional & non-functional testing needs and assist manager in estimating & scheduling the tasks.
• Perform peer review of test cases & test execution results delivered by fellow team members.
• Organize & maintain dashboard reports at project/program level.
• Communicate status and overall health of the program to the leadership team and help in decision making.
• Proactive involvement during all phases of the project and ability to provide suggestions on the design/architecture would be a bonus.
• Knowledge regarding the latest trends in software testing and the ability to improve continuously by doing any POC's when required.
• Knowledge on test automation tools like Selenium, Appium, TOSCA, cypress and ability to build the framework from scratch would be a plus.
• Strive for continuous improvements with respect to quality throughout the project duration.