Help Desk / Desktop Support Specialist

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Please find the requirement below. If you find yourself comfortable with the requirement, please reply back with your updated resume or call me back at

Position :: Help Desk / Desktop Support Specialist

Location :: Oklahoma City, OK (On-site)

Duration :: 6+ Month

Job Description:

• Provide first-level IT support to end users via phone, email, and in-person, ensuring timely issue resolution
• Diagnose and troubleshoot desktop hardware, software, and network issues, escalating complex problems when necessary
• Install, configure, and maintain PCs, laptops, peripherals, printers, and standard desktop applications
• Support Microsoft Windows and Microsoft 365 (O365) environments
• Assist with user account management, password resets, and access permissions
• Deliver white-glove / VIP support for senior leadership and executive users
• Document support tickets, resolutions, and maintenance activities accurately
• Collaborate with internal IT teams to resolve issues efficiently
• Participate in rotating on-call support schedules
• Work independently with minimal supervision while managing multiple priorities
• Travel occasionally within Oklahoma and the continental U.S. for project and support needs

Required Qualifications

• Proven experience in Help Desk Support, Desktop Support, or IT Support roles
• Strong working knowledge of Windows OS and Microsoft 365 (O365)
• Experience supporting common desktop applications and enterprise software
• Solid understanding of computer hardware, networking fundamentals, and troubleshooting best practices
• Excellent customer service, communication, and interpersonal skills
• Ability to work both independently and collaboratively in a team environment
• Willingness and ability to travel and work without direct supervision

• IT certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar
• Experience supporting executives or VIP users in a corporate environment

Thanks & Regards

Vinay Kumar

Senior Technical Recruiter

VISION INFOTECH INC

Phone:
Email:
368 Main Street, st #3, Melrose MA 02176

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