Help Desk Support

• Posted 30+ days ago • Updated 24 minutes ago

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Job Details

Skills

Cloud Computing
Microsoft Azure
Active Directory
Microsoft Office
Data Analysis
Communication Skills
Help Desk
Information Systems
Adobe Creative Cloud
Customer Service
Desktop Computing
Microsoft Windows
Perseverance
Telephone Call Reception Management
Telephone Skills

Summary

Role: Help Desk support

Location: Austin, TX

Duration: longterm

Rate: $Market All Inclusive

"Need local to Austin.

OCANov25HD	Working Title: Help Desk Support	Title/Level: Help Desk 1
Category: Technical Services, Help Desk and Operations

I. DESCRIPTION OF SERVICES

Office of Court Administration

Help Desk

Provides front-line technology support by answering and responding to inbound calls/emails in a timely and professional manner, gathering and analyzing information about the customer's issue and determination of the best way to resolve the problem. Provides basic support and troubleshooting, including password resets, printer configurations, break/fix instructions, website content updates, creates accounts and configure hardware as part of on boarding processs, supports audio and video equipment in conference rooms, and support for more complex issues where configuration solutions have already been documented. Responsible for ensuring that all support calls/emails are properly documented in the tracking system, escalating issues as appropriate, and communicating trends to management.

II. CANDIDATE SKILLS AND QUALIFICATIONS

Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Years	Required/Preferred	Experience
3	Required	Experience delivering superior customer service (written, verbal, and in-person) across multiple delivery channels (telephone, email, in-person).
2	Required	Experience working with customers across all levels of technological proficiency.
2	Required	Experience in the support of computers, the use of applicable programs and systems (such as Microsoft Office Suite, Windows 10, and Adobe products), and troubleshooting information systems
1	Required	Experience with Active Directory
1	Required	Experience with cloud platforms and technologies like Microsoft Azure
1	Preferred	A strong desire to grow and advance within an organization with an opportunistic landscape
1	Preferred	A strong desire to grow and advance within an organization with an opportunistic landscape

CompTIA A+, CompTIA ITF+, or equivalent certification highly preferred.
Strong preference for temp to hire possibility. OCA is looking for candidates that can work well in our environment and would like the ability to potentially hire staff on as full-time employees within a negotiated time frame (not to exceed 6 months).

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10493233
Position Id: 2025-10
Posted 30+ days ago

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Help Desk Support

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Summary

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