Role IT Help Desk Support
Location New York
Duration 12 Months
Experience Level 2 to 5 Years
We are seeking IT Help Desk Support professional to provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and networks. The ideal candidate will troubleshoot problems, ensure timely resolution, and deliver excellent end-user support
Diagnose and troubleshoot hardware, software, and network issues
Manage user accounts, permissions, and access using Active Directory or similar tools
Escalate unresolved issues to higher-level support teams when required
Document issues, solutions, and procedures in the ticketing system
Perform routine system checks, updates, and maintenance
Cloud platforms (Microsoft 365, Google Workspace) Basic understanding of cyber security principles
IT certifications such as CompTIA A+, Network+, ITIL Operating Systems: Windows, macOS, Linux (basic administration & troubleshooting)
Networking Basics: TCP/IP, DNS, DHCP, VPN, Wi-Fi issues
Software Support: MS Office / Microsoft 365, email clients, browsers
Ticketing Systems: ServiceNow, Jira, Zendesk, Freshservice
User Account Management: Active Directory, password resets, group policies
Remote Support Tools: TeamViewer, AnyDesk, RDP
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