Helpdesk Support (L1/L2)

Job Title –IT Help Desk Support

Location- Delmar, NY- Onsite

Duration- 30 months Contract + 

Required Skills

• 60 months of experience providing L1 and/or L2 help desk support to end users via telephone, email, in-person Experience
• 40 months experience setting up end-user workstations with telephones, monitors, keyboards, mice, laptop docking station
• 40 months experience supporting users with Office 365 applications including Outlook, Word, Excel and Powerpoint
• 40 months experience diagnosing and repairing issues with HP and/or Xerox multi-function devices
• 40 months experience in using and also supporting users with with WebEx functionality
• 36 months experience working with ServiceNow IT Workflows including monitoring assigned work, searching and reporting functions. Experience with NYS ITSM is preferred, but not required.
• 36 months experience with imaging laptops.

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of –   Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.