Entry Level Helpdesk Support

Job Description

We are seeking a motivated and customer-focused Entry-Level Help Desk Support professional to provide first-level technical assistance to end users. The role involves troubleshooting hardware, software, and network issues, logging incidents, and ensuring timely resolution of IT-related problems.

Key Responsibilities

• Helpdesk to assist with Windows upgrades
• Provide first-level technical support via phone, email, or ticketing system
• Troubleshoot basic hardware, software, printer, and network connectivity issues
• Install, configure, and support desktops, laptops, operating systems, and standard applications
• Log, track, and document incidents, requests, and resolutions in the help desk system
• Escalate unresolved issues to higher-level support teams as required
• Assist with user account management (password resets, access permissions)
• Support onboarding and offboarding of employees (IT setup)
• Follow IT policies, procedures, and security guidelines
• Maintain a high level of customer service and communication with users

Required Skills & Qualifications

• Bachelor's degree, diploma, or certification in IT, Computer Science, or related field (or pursuing)
• Basic knowledge of Windows OS, MS Office, and common IT applications
• Understanding of computer hardware, peripherals, and basic networking concepts
• Strong problem-solving and communication skills
• Willingness to learn new technologies and tools
• Ability to work independently and as part of a team

Preferred Skills (Good to Have)

• Familiarity with ticketing tools (ServiceNow, Freshdesk, Jira, etc.)
• Basic knowledge of Active Directory and Office 365
• Awareness of ITIL concepts
• Certifications such as CompTIA A+, ITIL Foundation (optional)

Experience

• 0 1 year of experience in IT support or technical assistance
• s with relevant training or internships are encouraged to apply