Job Role: IT Program Manager
Location: Austin, TX (Onsite Only)
Type: Long-term Contract
Interview: In-person
Note: Program will only accept LOCAL ONLY candidates for this position.
Role Overview
We are seeking an experienced Program Manager to lead modernization initiatives across Procurement and Contracting Services and System Support Services. This role focuses on improving processes, implementing automation, and leveraging AI-enabled tools to streamline operations and enhance service delivery.
Key Responsibilities
Lead Modernization Initiatives
- Plan and deliver projects that simplify, standardize, and automate business processes.
- Identify and implement AI and automation solutions to improve efficiency, accuracy, and quality.
Drive Collaboration and Alignment
- Facilitate collaboration across multiple teams and divisions to ensure shared understanding and alignment.
- Build strong relationships with stakeholders to support smooth project execution and adoption.
Change Management & Adoption
- Encourage adoption of new tools and processes through effective communication and engagement strategies.
- Promote a culture of continuous improvement and accountability.
Project Planning & Execution
- Develop clear project plans, timelines, and milestones.
- Track progress, manage risks, and adjust plans to ensure successful delivery.
Measurement & Reporting
- Define and monitor success metrics such as cycle time reduction, process efficiency, and stakeholder satisfaction.
- Provide regular status updates and recommendations to leadership.
Qualifications
- Proven experience managing complex projects or programs in a large or matrixed organization.
- Strong stakeholder engagement, collaboration, and change management skills.
- Familiarity with process improvement methodologies (e.g., Lean, Six Sigma) and automation or AI tools.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities and work effectively across teams.
Additional Responsibilities
Cross-Functional Leadership
- Lead initiatives that span multiple business units, ensuring alignment with organizational goals.
Process Standardization
- Promote consistent project management practices, including planning, risk management, and reporting.
- Identify opportunities to improve efficiency through process analysis and automation.
Governance & Compliance
- Ensure projects follow applicable data governance, security, and ethical standards.
- Team Support & Mentorship
- Provide guidance and mentorship to interns and early-career team members, supporting their professional growth.
II. CANDIDATE SKILLS AND QUALIFICATIONS
| Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. |
| Years | Required/Preferred | Experience |
| 8 | Required | At least eight (8) years information technology (IT) program management experience. Experience should also include: Excellent communication skills, both verbal and written. Experience in developing clear, concise project documentation. |
| 8 | Required | Successful management of complex projects with a multi-year budget of $10 million or more. |
| 8 | Required | Experience with Microsoft Project, Office, and Visio. |
| 8 | Required | Experience with managing multiple competing priorities, conflict management, and facilitation. |
| 8 | Required | Experience with AI, automation tools, and process improvement methodologies (e.g., Lean Six Sigma). |
| 8 | Required | Strong command of PMO standards, stage-gate reviews, and executive reporting. |
| 8 | Required | Ability to translate organizational strategy into actionable program plans |
| 8 | Required | Skilled in presenting complex technical concepts in business-focused language. |
| 5 | Preferred | Proven ability to communicate with senior leaders and executives |
| 5 | Preferred | Strong negotiation and influence skills across IT, business, and external partners. |
| 5 | Preferred | Comfortable operating in ambiguous or fast-changing environments. |
| 5 | Preferred | Strong data-driven reporting and KPI development. |
| 5 | Preferred | Experience creating dashboards for executive consumption and with dashboard tools, such as PowerBI or Tableau. |
| 5 | Preferred | Experience supporting C-suite or executive sponsors. |
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