Implementation Conversion Analyst
6+ Months Contract
HYBRID in St. Petersburg, FL 33716
Works with clients and internal
client forward facing position
- project calls, team meetings, face to face meetings
Manage timelines
submit tickets from start to finish
Must Have:
Strong Communication skills
Strong Organization skills
- need to be self driven, working with clients and internal partners
- coordination skills are important
180 Projects lined up going into next year
Banking / Financial Services industry experience is a plus, nice to have
Card control background would be helpful
INV Process
1 round
1) Job Title: Implementation-Conversion Analyst I
2) What is this position supporting: Card Suite and Card Suite migrations
3) Remote: Hybrid Role - 3 days in office (Tu, W, Th)
4) Duration: 6 Months (as a start)
5) Potential to convert/or extend: Yes
6) Must have qualifications/top 5 skills needed:
1. Proven Expertise in Client Onboarding- Successfully led end-to-end onboarding processes for diverse client portfolios, ensuring seamless implementation, accelerated time-to-value, and long-term satisfaction. Adept at coordinating cross-functional teams and tailoring onboarding strategies to meet unique client needs.
2. Strong Client-Facing Experience- Skilled in building trusted relationships with clients through clear communication, proactive support, and a consultative approach. Acted as the primary point of contact, consistently delivering exceptional service and fostering client loyalty from initial engagement through post-onboarding.
3. Strong Communication skills - Confident communicator who knows how to break down complex ideas
4. Bonus if they have a background in banking/finance etc.
JOB SUMMARY:
Examines data files, processes, forms, reports and operational needs of customers and completes data mapping and transaction workflow documents as the basis of the conversion to FIS system. Validates the accuracy of all data and transactions. Determines customer specific processing parameters and completes FIS system set up for client use. Trains clients on the use of FIS systems and provides support during conversion.
GENERAL DUTIES & RESPONSIBILITIES:
Develops understanding of and defines client products and services through information gathering sessions to determine how FIS systems must be established to meet client needs.
Completes product workflow documents summarizing all processing requirements and determines key challenges in converting customer to FIS systems.
Through data analysis, product mapping and interviews, gathers forms and data files from customer and assesses requirements for software utilization and discusses any software customization requirements with programming team.
Creates data maps and transaction workflow documents showing exactly how every field of information will be converted. The data mapping forms the technical specification for the conversion and, in some cases, may generate code. Shares data maps with programmers, clients, and others as appropriate to ensure successful conversion. Refines mapping through iterative validation.
As part of the conversion process, tests customized software against customer specific needs, shares with customer reports and application specific data that reflects how conversion data will be processed. Reviews conversion results (reports, balancing, data load, software changes) with client to refine and confirm requirements. Obtains formal customer acceptance of results.
Examines client s processes, forms and reports, determines operational needs, and documents what the software will do and all related processes, forms, reports, etc. to be used after conversion is complete.
May develop new procedures with client to ensure FIS software is used appropriately.
Carefully examines data and reports to make sure conversion is proceeding correctly, runs test scripts with various data to see how new or customized transactions process through the software and verifies and validates accuracy of data through the generation of a variety of reports. Validation may include completion of prior system to FIS balancing.
Coordinates and conducts readiness review. This includes directing the customer in the preparation and execution of test scripts to verify accuracy of data, training and procedures, system set-up and reports. The readiness review process ensures the customer training and procedures, the system, and the conversion data are correct and ready for actual conversion.
Customizes FIS software through the use of authoring tools to meet individual customer needs modifies screens and data fields, creates new forms, screens, product sets, tables, etc.
Throughout the project, provides expertise to answer questions and guide the client in the use of the system.
Conducts train the trainer sessions to instruct and train internal customers (employees) or external customers on changes, new systems or new procedures.
Acts as an on-site resource during conversion and answers questions, troubleshoots problems as they occur, supports implementation of new procedures, conducts last minute training if necessary and provides support during conversion week. Reviews the conversion results (reports, balancing of systems, balancing system conversion to associated General Ledger accounts, errors) with the customer and obtains client sign-off. Coordinates and directs the completion of post-conversion maintenance potentially including error resolution, system or data changes, and balancing adjustments.
Other related duties are assigned as needed.
EDUCATIONAL REQUIREMENTS:
Bachelor s Degree in Business or related field or the equivalent combination of education, training, and work experience.
GENERAL KNOWLEDGE, SKILLS & ABILITIES:
Communicates ideas both verbally and in written form in a clear, concise, and professional manner
Requires advanced working knowledge of FIS systems as well as the industries in which FIS competes for business
Ability to understand, apply and explain concepts
Ability to handle project commensurate with job expectations
Ability to analyze and solve problems using learned techniques and tools
Requires human relations, negotiation and documentation skills
Requires high attention to detail
Positions involving data mapping require strong analytical and technical skills
Ability to translate client requirements to technical specifications and communicate to technical staff
Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
Flexibility, versatility, dependability
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