Senior AI Engineer

Charlotte, NC, US • Posted 9 hours ago • Updated 3 hours ago

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Job Title: Senior AI Engineer
Location: Charlotte, NC , Hybrid onsite role, 3-4 days in office

Role Overview:

Capgemini's customer is looking for a senior AI Engineer to lead IVR and Conversational AI initiatives, designing scalable LLM and NLP solutions for high-volume customer interactions. This role will drive architecture, best practices, and innovation across voice AI systems

Key Responsibilities:

Architect and develop AI-driven IVR and conversational systems using Python
Build NLP models for text classification and clustering to support intent detection and call routing
Perform data analysis using SQL on large-scale IVR and interaction datasets
Design and deploy LLM workflows (prompt engineering, RAG, evaluation) for voice and chat use cases
Lead development of agentic AI workflows for multi-step customer interactions
Establish LLMOps best practices, including monitoring, evaluation, and lifecycle management
Partner with IVR platform, speech engineering, and product teams
Mentor offshore and junior AI engineers

Required Skills & Experience:

5+ years of experience in AI / ML
Very strong proficiency in Python
Proven expertise in NLP, including:
Text classification
Clustering
Strong experience in data analysis using SQL
Hands-on experience with LLMs:
Prompt engineering
Evaluation frameworks
Retrieval-Augmented Generation (RAG)

Good to Have:

Experience with Agentic AI and multi-agent orchestration
Experience with LLMOps / MLOps in production environments
Familiarity with IVR platforms and speech technologies (ASR, NLU, TTS)

Libraries & Tools:

Python / ML: NumPy, Pandas, Scikit-learn, XGBoost
NLP: spaCy, Hugging Face Transformers, NLTK, Sentence-Transformers
LLM Frameworks: LangChain, LlamaIndex, OpenAI SDK
Agentic AI (Good to Have): LangGraph, AutoGen, CrewAI
Data & SQL: Oracle, MySQL, SQLAlchemy
Vector Databases: FAISS, Pinecone, Weaviate, Qdrant
LLMOps / MLOps (Good to Have): MLflow, Weights & Biases, BentoML, Airflow

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10106248
Position Id: 2026-3728/83097
Posted 9 hours ago

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Senior AI Engineer

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