Customer Success Manager

Hybrid in Austin, TX, US • Posted 30+ days ago • Updated 12 hours ago

Contract Corp To Corp

Contract W2

Contract Independent

Hybrid

Depends on Experience

GDH

Fitment

Dice Job Match Score™

🧠 Analyzing your skills...

Job Details

Skills

Summary

We are seeking a highly skilled Customer Success Manager to join a dynamic team within a leading global technology environment. This technical role is designed for an experienced program manager with a proven track record in customer-facing leadership, program governance, and cross-functional team management. The successful candidate will be responsible for driving the adoption and utilization of advanced technology solutions and services across multiple regions, ensuring premium customer satisfaction and value realization. This position offers a hybrid schedule, with time split between the office and remote work, and is structured as a long-term contract opportunity.

Responsibilities

Serve as the primary Customer Experience (CX) point of contact for premium accounts, taking end-to-end ownership of customer success and program outcomes.
Manage the entire program lifecycle, including initiation, planning, execution, monitoring, and closure, to achieve strategic organizational goals.
Develop and implement strategies to drive successful adoption and utilization of technology solutions and services, ensuring maximum value realization for customers.
Establish and execute robust program governance frameworks to facilitate effective decision-making and transparent reporting on program outcomes, technology adoption, and financial status.
Oversee and coordinate resources across delivery, technical support, customer success, renewals, and external partners to ensure seamless execution and customer satisfaction.
Monitor and manage program risks and issues, proactively addressing and mitigating challenges to ensure successful delivery.
Facilitate open communication with stakeholders, including technical and operational leaders and executives, ensuring alignment and timely updates on program progress and outcomes.
Lead, mentor, and guide cross-functional teams within a matrix environment, fostering skill development and continuous improvement through training and development initiatives.

Qualifications

Bachelor’s degree with a minimum of 12 years of experience in project or program management, or a master’s degree with at least 8 years of relevant experience.
Advanced project management certification required (PMP or equivalent); Agile certification is preferred.
Minimum of 5 years of direct customer-facing experience managing complex, multi-technology programs.
Demonstrated experience collaborating with both customer-employed and external partners in a global, cross-functional environment.
Proficiency in program and project management methodologies, including financial and performance reporting, risk management, and procurement processes.
Strong familiarity with contract management and a commitment to achieving high customer satisfaction.
Exceptional leadership, self-management, and communication skills, with the ability to influence and guide diverse teams.
Advanced analytical and critical thinking skills, with the ability to develop creative solutions and drive complex projects informed by current business trends.
Fluency in English and the local business language, with strong written and verbal communication abilities.
Proficiency with Microsoft Project, Excel, Word, PowerPoint, and PMO governance tools.

Pay Range: $70.00 - $80.00 Hourly
This position offers a hybrid schedule, with time split between the office and remote work.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10112156
Position Id: 111587
Posted 30+ days ago

Company Info

About GDH

GDH is a technology workforce solutions provider committed to always giving and delivering more. Better talent. More client and consultant support. Greater service. World-class outcomes. Providing technology staffing, project solutions, and recruitment process outsourcing (RPO), we will be able to deepen our understanding of your business challenges, stay up to date with industry trends, and enhance our ability to create custom solutions to help achieve your business outcomes. We have established ourselves as a trusted partner to countless businesses operating in the communications sector. Our primary goal is to source and recruit the most talented professionals, assemble teams of skilled specialists, create innovative recruitment and professional services strategies that drive growth and foster innovation.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more! For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for
employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran's status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Applicants with disabilities that require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit GDH's website for notice of collection for California applicants.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.