Immediate need for a talented Digital Product Owner – AI & Contact Center Solutions. This is a 12+ Months contract opportunity with long-term potential and it is US (Remote). Please review the job description below and contact me ASAP if you are interested.
Job Diva ID: 26-01543
Pay Range: $45 - $50/hour. (Depending on Experience). Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities
- Act as the primary liaison between business stakeholders, contact center operations, and IT delivery teams
- Own and prioritize the product and automation backlog to align with business strategy and customer needs
- Lead requirements elicitation, documentation, refinement, and acceptance across Agile and Waterfall initiatives
- Serve as the day-to-day decision maker for scope, priorities, and trade-offs
- Drive development and deployment of AI-enabled contact center capabilities
- Collaborate with UX, developers, testers, and vendors to deliver roadmap-aligned solutions
- Review, accept, and prioritize new features, enhancements, and defect fixes
- Identify risks, escalate issues, and recommend solutions
- Define success metrics and support business adoption and change readiness
- Mentor and coach less experienced Product Owners or team members
Key Requirements and Technology Experience:
- Key Skills; Jira, Figma
- Product Backlog Management – 5+ years
- Agile Frameworks (Scrum/Kanban) – 5+ years
- Contact Center Operations Knowledge – 3–5 years
- Automation Strategy & Requirements – 3–5 years
- AI Experience (Contact Center or Enterprise AI) – 2–4 years
- Strategic Thinking & Road mapping – 5+ years
Our client is a leading Financial Services industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
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