Description Are you passionate about delivering top-tier customer service and thrive in a fast-paced environment? Our client, in Tulsa, Oklahoma, is seeking a Help Desk Analyst to join their dynamic team. In this role, you'll serve as the first point of contact for customers seeking technical assistance, providing expert phone support and troubleshooting a variety of IT issues.
Responsibilities:
- Respond to client inquiries via phone, email, and chat with professionalism and empathy
- Diagnose and resolve technical problems across desktop, network, and application environments.
- Document all issues, solutions, and follow-up actions clearly in their ticketing system.
- Work collaboratively with team members and escalate complex issues as needed.
- Educate users on best practices to enhance their IT experience.
Requirements Requirements:
At least 2 years of experience in help desk or IT support roles.
- Exceptional customer service and communication skills, especially over the phone
- Familiarity with Microsoft Windows operating systems.
- Experience with service desk ticketing tools, such as ConnectWise.
- Strong troubleshooting abilities and a proactive mindset.
- Ability to multitask and prioritize in a fast-moving environment.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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