Job Title: IT Operations Manager
Location: Remote
Duration: / Term: 6+ months
Job Description:
Experience Desired: 12+ Years.
Key required skills
The IT Operations Manager will lead the strategic consolidation and optimization of Platform Operations and Application Support across a large, complex enterprise environment. This role is responsible for designing and executing an integrated operating model, improving service reliability, enabling operational efficiency, and driving measurable business outcomes. The ideal candidate has hands-on experience managing cross-functional teams, standardizing processes, and delivering transformation benefits at scale.
Required Experience & Qualifications
Technical & Functional Expertise
- 10+ years managing IT Operations in large enterprise environments (Fortune 500 scale preferred).
- Proven track record consolidating Platform Ops and App Support functions across global teams.
- Strong understanding of cloud platforms (AWS, Azure, Google Cloud Platform), digital platforms, microservices, CI/CD, observability, and DevOps practices.
- Hands-on experience with ITSM processes and tools such as ServiceNow.
Leadership & Delivery
- Demonstrated success implementing operational transformations that deliver measurable business outcomes cost savings, improved reliability, productivity gains, and enhanced customer experience.
- Experience managing budgets, optimizing operational spend, and negotiating vendor contracts.
- Ability to lead large teams (onsite/offshore) and operate in distributed, matrixed enterprise environments.
Soft Skills
- Strong communication and executive presence.
- Excellent problem-solving and decision-making abilities.
- Ability to navigate complex organizational dynamics and lead through influence.
Preferred Qualifications
- ITIL, SRE, or DevOps certifications.
- Experience supporting digital applications, large-scale web and app platforms, or enterprise transformation programs.
- Prior experience in telecommunications or other high-transaction, high-availability industries.
Key Responsibilities
Operational Leadership & Strategy
- Lead the end-to-end consolidation of Platform Operations and Application Support teams, tools, and processes into a unified operating model.
- Develop and implement an IT operations strategy aligned with enterprise goals around reliability, scalability, performance, and cost efficiency.
- Own the operational roadmap, service KPIs, SLAs, and continuous improvement plans.
Service Delivery & Governance
- Establish robust governance frameworks across incident, problem, change, release, and capacity management.
- Ensure consistent, high-quality 24x7 operations across cloud platforms, digital services, middleware, and business applications.
- Drive adoption of automation, SRE practices, and standardized operational processes.
Transformation & Consolidation Execution
- Manage large-scale mergers of multiple operational groups, centralizing support teams and optimizing service coverage.
- Lead tool consolidation initiatives monitoring, observability, ITSM, and runbook automation.
- Identify and deliver quantifiable benefits including cost reductions, improved MTTR, reduced operational noise, and enhanced customer satisfaction.
Team Leadership & Talent Development
- Build, mentor, and lead high-performing global teams across multiple geographies.
- Foster a culture of accountability, operational excellence, and innovation.
- Partner with cross-functional leaders (Engineering, DevOps, Architecture, Security) to drive integrated operations.
Stakeholder Management & Communication
- Work directly with executive leadership to report performance outcomes, risks, and transformation progress.
- Translate technical insights into clear business value for senior stakeholders.
- Influence decisions on platform modernization, workload migration, and application lifecycle improvements.
Key Skills:
IT operations, ServiceNow, DevOps
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