Our client, located in Richfield, WI is looking to hire a IT Support Specialist as a permanent full-time employee.
I have attached below a detailed job description for your review.
If you have the required experience and interest, please email me a current resume, along with your responses to the following questions:
*** How much experience do you have with IT Support (help desk or desktop support)?
*** How much experience do you have with Windows environments?
*** How much experience do you have with Microsoft 365, Active Directory, and common remote support tools?
*** How much experience do you have with ERP systems (e.g., Microsoft Dynamics 365 Business Central)?
*** How much experience do you have with Shopify or comparable eCommerce platforms?
*** How much experience do you have with IT ticketing systems?
*** How much experience do you have with remote support tools (ScreenConnect)?
*** What technical certifications do you hold (CompTIA A+, Microsoft Certified, or similar)?
*** What is your target base salary?
*** Where do you currently live (city, state)?
*** Are you able to work in Richfield, WI?
*** What is your availability to start a new role?
Thank you!
Steven Edelman
Managing Partner
Pivotal Solutions, Inc.
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IT Support Specialist
Position Overview
As an IT Support Specialist, you ll be a key member of the IT team, providing day-to-day support to employees, maintaining desktops and devices, and assisting with the administration of core business platforms including our ERP system and Shopify storefront(s). You ll be exposed to a wide range of technologies and processes, with opportunities to grow into systems administration, infrastructure, or application support. This is an on-site position, and the ability to work from our Richfield, WI office during normal business hours is required.
Key Responsibilities
- Serve as the first point of contact for end-user IT support (onsite and remote)
- Troubleshoot and resolve issues related to hardware, software, networking, and user access
- Configure and deploy desktops, laptops, printers, and mobile devices
- Support and maintain Microsoft 365 accounts, Active Directory, and device management tools
- Assist with ERP administration: user setup, permissions, troubleshooting, and light data support
- Provide Shopify and eCommerce platform support: plugin updates, access control, issue triage
- Maintain IT documentation and asset inventory
- Support onboarding/off-boarding processes, including provisioning and deprovisioning accounts
- Collaborate with senior IT staff on projects and system improvements
Requirements
- 1 3 years of hands-on IT support experience in a help desk or desktop support role
- Proficiency with Windows environments
- Experience with Microsoft 365, Active Directory, and common remote support tools
- Basic experience with ERP systems (e.g., Microsoft Dynamics 365 Business Central)
- Familiarity with Shopify or comparable eCommerce platforms
- Solid understanding of networking fundamentals (DNS, DHCP, VPN, IP addressing)
- Excellent communication, troubleshooting, and problem-solving skills
- Strong sense of ownership, attention to detail, and a customer-first mindset
- Must be able to work on-site full-time at our Richfield, WI office
Nice to Have (Bonus Points)
- Experience with IT ticketing systems
- Knowledge of cybersecurity best practices and endpoint protection tools
- Familiarity with remote support tools (ScreenConnect)
- Certifications: CompTIA A+, Microsoft Certified, or similar
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