Desktop Support

Introduction

As a Desktop Support specialist, you will be an essential part of our team, providing technical assistance and support to end-users in a professional and empathetic manner. Your role will involve troubleshooting hardware and software issues, assisting with user inquiries, and ensuring smooth operation of desktop systems.

Responsibilities

• Responding to user requests for technical assistance in person, via phone, or electronically.
• Diagnosing and resolving hardware and software issues on desktops and laptops.
• Installing, configuring, and maintaining operating systems and software applications.
• Assisting with user account management in Active Directory, including password resets and access permissions.
• Providing technical support and guidance to users on basic networking concepts.
• Documenting support activities, solutions, and procedures for future reference.
• Collaborating with team members to escalate and resolve complex technical issues.

Requirements

Required Skills

• 1-3 years of experience in a customer-facing role with a focus on professional and empathetic support.
• Excellent verbal and written communication skills.
• Experience supporting modern computer hardware and operating systems.
• Ability to troubleshoot and resolve basic technical issues.
• Strong eagerness to learn new skills and technologies.
• Ability to work independently and collaboratively within a team.
• Adherence to established policies, procedures, and documentation.

Preferred Skills

• Experience using a ticketing system for customer support.
• Familiarity with Microsoft 365 or Google Workspace applications.
• Basic understanding of Active Directory and networking concepts.
• Experience providing technical support in a higher education or public-sector environment.