7182 - Technology Analyst Conversational AI & Digital Applications (Must Reside in the SF Bay Area)

7182 - Technology Analyst Conversational AI & Digital Applications (Must Reside in the SF Bay Area)

Position Overview

Seeking an experienced Technology Analyst to support digital applications, including conversational AI/chatbot solutions and voice-to-text / speech recognition platforms. This role focuses on business and technical analysis, requirements management, Agile delivery support, testing, training, and ongoing application support across multiple initiatives in a fast-paced environment.

Key Responsibilities

• Provide business, technical, and data analysis support across multiple projects and digital applications
• Conduct user research to identify user needs, pain points, and document findings
• Work with stakeholders and delivery teams to gather, analyze, and document business and functional requirements
• Translate business needs into actionable requirements, including epics, user stories, acceptance criteria, and process flows
• Maintain and manage prioritized backlogs in an Agile/Scrum environment
• Participate in sprint planning, backlog refinement, sprint reviews, and retrospectives
• Support evaluation of technical solutions, including analysis of tools and system options
• Perform change and release management activities, including impact assessments, communications, and adoption planning
• Execute testing activities, including test planning, test cases, UAT coordination, defect triage, and validation
• Create and maintain documentation, dashboards, reports, user guides, release notes, and training materials
• Deliver end-user and content owner training (live and virtual)
• Provide application and program support, including user support, ticket resolution, and issue escalation
• Support chatbot and translation applications, including content coordination and unanswered query analysis
• Communicate status, risks, and issues through regular reporting
• Perform other related duties as assigned

Required Qualifications

• Bachelor s degree in Information Technology, Computer Science, Business Administration, or a closely related field
• Minimum three (3) years of experience as a Business Analyst, Technology Analyst, or Systems Analyst supporting software applications or digital products
• Experience supporting conversational AI/chatbot solutions and/or voice-to-text / speech recognition applications
• Experience working in an Agile/Scrum environment
• Proficiency with Jira or Azure DevOps, Confluence or SharePoint, and Visio (or equivalent)
• Proven ability to elicit, analyze, document, and manage requirements, including user stories and acceptance criteria
• Ability to translate business needs into technical solutions and communicate with technical and non-technical stakeholders
• Experience facilitating Agile ceremonies or coordinating cross-functional teams
• Experience with testing and UAT activities
• Experience developing and delivering training materials and user documentation
• Strong written and verbal communication skills
• Strong organizational skills and attention to detail

Desired Qualifications

• Ability to manage multiple projects
• Detail-oriented and self-motivated
• Strong collaboration and interpersonal skills
• Advanced analytical and problem-solving abilities
• Experience creating reports and dashboards using Power BI and Excel
• Experience working in a fast-paced Agile environment