Help Desk 1 - Client Service Specialist // 154581
Detroit, MI
1+ Years
Onsite Work
Position location:
This person will be working ONSITE in a full-time capacity in Detroit, MI. Remote work is not an option. Candidates must be currently local to the Detroit area in order to be considered.
Top Skills:
· Technical degree preferred, or some college.
· Reliable transportation is a must.
· Experience in a technical support or help desk role, preferably in an educational environment.
· Basic knowledge of Windows and macOS operating systems.
· Experience with remote desktop tools, call management and helpdesk software.
· Strong technical skills and certifications (e.g., in networking, applications, Microsoft Office, troubleshooting, ITSM Tools, Incident documenting etc.)
· Must-have: Solid customer service experience (phone-based support preferred)
· CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications preferred.
· Bi-lingual Spanish speaking candidates heavily preferred.
Interviews:
Virtual Interview via MS Teams video. Please use laptop and be prepared so share screen if asked. Use of headphones is strongly discouraged. A screenshot photo of candidate will be required for any Teams interviews as well as a vendor present at beginning of interview to validate candidate.