Help Desk 1 - Client Service Specialist // 154581

Help Desk 1 - Client Service Specialist // 154581

Detroit, MI

1+ Years

Onsite Work

Position location:

This person will be working ONSITE in a full-time capacity in Detroit, MI. Remote work is not an option. Candidates must be currently local to the Detroit area in order to be considered.

Top Skills:

·       Technical degree preferred, or some college.

·       Reliable transportation is a must.

·       Experience in a technical support or help desk role, preferably in an educational environment.

·       Basic knowledge of Windows and macOS operating systems.

·       Experience with remote desktop tools, call management and helpdesk software.

·       Strong technical skills and certifications (e.g., in networking, applications, Microsoft Office, troubleshooting, ITSM Tools, Incident documenting etc.)

·       Must-have: Solid customer service experience (phone-based support preferred)

·       CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications preferred.

·       Bi-lingual Spanish speaking candidates heavily preferred.

Interviews:

Virtual Interview via MS Teams video. Please use laptop and be prepared so share screen if asked. Use of headphones is strongly discouraged. A screenshot photo of candidate will be required for any Teams interviews as well as a vendor present at beginning of interview to validate candidate.