ServiceNow ITAM Developer

Job Title: ServiceNow ITAM Developer (Hardware & Software Asset Management)

Role Overview

Own the design, configuration, and automation of IT Asset Management (ITAM) on ServiceNow—covering Hardware Asset Management (HAM) and Software Asset Management (SAM).

Ensure end-to-end asset lifecycle control, license compliance, cost optimization, and robust integrations with CMDB, procurement, discovery, and finance.

Required Skills & Experience

Experience: 6–8 years total; 4+ years hands-on implementing ServiceNow ITAM (HAM/SAM) with configuration, scripting, integrations.

Platform/Dev: ServiceNow Administration & Development (JavaScript/Glide APIs, Flow Designer, Integration Hub); strong in Business Rules, Script Includes, Client Scripts.

ITAM Domain: Asset lifecycle, inventory, license metrics, normalization & reconciliation, vendor contracts, trueups, audits.

Process: ITIL fundamentals; linkage of Incident/Change/Request with ITAM; strong reporting/MIS.