Details- Department: Infra Architecture
- Schedule: 8 hour shift, Monday-Friday
- Location: Remote
- Salary: $110,240 - $153,649 per year
BenefitsPaid time off (PTO)
Various health insurance options & wellness plan
Retirement benefits including employer match plan
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community
Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer.
Responsibilities Job Summary: We are seeking a highly skilled Senior Specialist in Service Engineering to drive end-to-end service delivery across our infrastructure platforms. This role focuses on operational excellence, automation, resilience, and lifecycle governance. The ideal candidate will bring deep expertise in infrastructure technologies, a strong understanding of ITIL practices, and a passion for building scalable, reliable services that enable business success.
Key Responsibilities: - Service Design & Architecture
- Define and implement infrastructure services across compute, storage, network, and cloud platforms.
- Partner with architecture, operations, and application teams to develop resilient and scalable service solutions.
- Maintain service roadmaps, lifecycle plans, and integration patterns.
- ITIL-based Service Management
- Actively participate in ITIL-aligned processes, including Incident, Problem, Change, Configuration, and Release Management.
- Contribute to root cause analysis and post-incident reviews, and support continuous service improvement (CSI) initiatives.
- Automation & Operations
- Coordinate the development and maintenance of infrastructure-as-code, self-healing routines, and automated runbooks using tools such as Ansible, Terraform,or PowerShell.
- Drive proactive monitoring, alerting, and observability improvements.
- Ensure capacity planning and infrastructure optimization.
- Governance & Lifecycle Management
- Maintain accurate service documentation and CMDB records.
- Lead service catalog management efforts, ensuring service definitions,and tiers are aligned with business goals.
- Ensure infrastructure services comply with security, and internal policy standards.
- Collaboration & Communication
- Act as a technical liaison between service engineering, infrastructure operations, product owners, and external partners.
Required Qualifications: - 5+ years of experience in infrastructure engineering, operations, or service delivery.
- Deep knowledge of service management principles
- Strong understanding of enterprise infrastructure components (e.g., servers, networking, storage, cloud platforms).
- Understanding of automation tools (e.g., Ansible, Terraform, PowerShell).
- Familiarity with monitoring platforms (e.g.,Solarwinds, ScienceLogic) and incident response processes.
- Proven ability to create deployment documentation, runbooks, and standard operating procedures.
- Excellent cross-functional communication and documentation skills.
Additional Qualifications & Expertise
- Metrics & Reporting: Proven ability to design, track, and analyze metrics and KPIs, translating complex data into actionable insights and leadership-ready reports
- Documentation: Strong technical writing skills with experience creating and maintaining system documentation, architecture diagrams, and process workflows
- ITIL Knowledge: Familiarity with ITIL best practices and frameworks for service management, change control, and continual improvement
- Runbook Development: Skilled in creating and maintaining runbooks and playbooks to support consistent operations and troubleshooting
- Automation: Experience in implementing automation solutions to streamline processes, reduce manual effort, and improve system reliability
- Lifecycle Management: Expertise in managing full lifecycle processes for infrastructure, applications, and services, from design to retirement
- Programming & Scripting: Proficiency in automation and integration using multiple languages (PowerShell, Python, JavaScript), with a focus on creating scalable scripts, workflows, and integrations
- DevOps Mindset: Understanding of DevOps principles and CI/CD pipelines to bridge development and operations for faster delivery and collaboration
- API Configurations: Experience integrating systems and applications through APIs, including configuration, testing, and troubleshooting
Preferred Qualifications: - ITIL v4 certification (Foundation or higher).
- Experience in Service Engineering or Site Reliability Engineering (SRE) roles.
- Experience with ServiceNow or similar ITSM/CMDB tools
- Experience supporting mergers, acquisitions, or large-scale migrations.
Soft Skills: - Excellent communication and collaboration skills
- Customer-service mindset with a proactive approach
- Ability to prioritize and manage multiple tasks effectively
- Analytical thinking and attention to detail
- Comfortable working in a fast-paced, high-availability environment
RequirementsEducation:
- High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree with 1 year of experience OR 5 years of applicable cumulative job specific experience required. 2 years of leadership or management experience preferred.
Additional Preferences#at #ascension #LI-Remote
Why Join Our TeamWhen you join Ascension, you join a team of over 134,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.
Equal Employment Opportunity EmployerAscension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.
For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.
As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.
Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
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Responsibilities Job Summary: We are seeking a highly skilled Senior Specialist in Service Engineering to drive end-to-end service delivery across our infrastructure platforms. This role focuses on operational excellence, automation, resilience, and lifecycle governance. The ideal candidate will bring deep expertise in infrastructure technologies, a strong understanding of ITIL practices, and a passion for building scalable, reliable services that enable business success.
Key Responsibilities: - Service Design & Architecture
- Define and implement infrastructure services across compute, storage, network, and cloud platforms.
- Partner with architecture, operations, and application teams to develop resilient and scalable service solutions.
- Maintain service roadmaps, lifecycle plans, and integration patterns.
- ITIL-based Service Management
- Actively participate in ITIL-aligned processes, including Incident, Problem, Change, Configuration, and Release Management.
- Contribute to root cause analysis and post-incident reviews, and support continuous service improvement (CSI) initiatives.
- Automation & Operations
- Coordinate the development and maintenance of infrastructure-as-code, self-healing routines, and automated runbooks using tools such as Ansible, Terraform,or PowerShell.
- Drive proactive monitoring, alerting, and observability improvements.
- Ensure capacity planning and infrastructure optimization.
- Governance & Lifecycle Management
- Maintain accurate service documentation and CMDB records.
- Lead service catalog management efforts, ensuring service definitions,and tiers are aligned with business goals.
- Ensure infrastructure services comply with security, and internal policy standards.
- Collaboration & Communication
- Act as a technical liaison between service engineering, infrastructure operations, product owners, and external partners.
Required Qualifications: - 5+ years of experience in infrastructure engineering, operations, or service delivery.
- Deep knowledge of service management principles
- Strong understanding of enterprise infrastructure components (e.g., servers, networking, storage, cloud platforms).
- Understanding of automation tools (e.g., Ansible, Terraform, PowerShell).
- Familiarity with monitoring platforms (e.g.,Solarwinds, ScienceLogic) and incident response processes.
- Proven ability to create deployment documentation, runbooks, and standard operating procedures.
- Excellent cross-functional communication and documentation skills.
Additional Qualifications & Expertise
- Metrics & Reporting: Proven ability to design, track, and analyze metrics and KPIs, translating complex data into actionable insights and leadership-ready reports
- Documentation: Strong technical writing skills with experience creating and maintaining system documentation, architecture diagrams, and process workflows
- ITIL Knowledge: Familiarity with ITIL best practices and frameworks for service management, change control, and continual improvement
- Runbook Development: Skilled in creating and maintaining runbooks and playbooks to support consistent operations and troubleshooting
- Automation: Experience in implementing automation solutions to streamline processes, reduce manual effort, and improve system reliability
- Lifecycle Management: Expertise in managing full lifecycle processes for infrastructure, applications, and services, from design to retirement
- Programming & Scripting: Proficiency in automation and integration using multiple languages (PowerShell, Python, JavaScript), with a focus on creating scalable scripts, workflows, and integrations
- DevOps Mindset: Understanding of DevOps principles and CI/CD pipelines to bridge development and operations for faster delivery and collaboration
- API Configurations: Experience integrating systems and applications through APIs, including configuration, testing, and troubleshooting
Preferred Qualifications: - ITIL v4 certification (Foundation or higher).
- Experience in Service Engineering or Site Reliability Engineering (SRE) roles.
- Experience with ServiceNow or similar ITSM/CMDB tools
- Experience supporting mergers, acquisitions, or large-scale migrations.
Soft Skills: - Excellent communication and collaboration skills
- Customer-service mindset with a proactive approach
- Ability to prioritize and manage multiple tasks effectively
- Analytical thinking and attention to detail
- Comfortable working in a fast-paced, high-availability environment
QualificationsEducation:
- High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree with 1 year of experience OR 5 years of applicable cumulative job specific experience required. 2 years of leadership or management experience preferred.
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