Vending Systems Configuration Specialist L3

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

The Vending Systems Configuration Specialist (L3) independently performs and oversees physical and backend configuration tasks for vending machines and lockers prior to customer site deployment. This warehouse-based role is responsible for ensuring machines are configured accurately to meet customer-specific operational requirements and are deployment-ready with minimal rework. The role requires strong technical judgment, comfort operating in ambiguous environments, and the ability to resolve complex issues independently. The ideal candidate brings deep hands-on experience with vending systems, Cribmaster software, Signifi hardware, and related backend and networking configurations, along with a continuous improvement mindset.

Responsibilities & Tasks

1. Independently configure and validate vending machines and lockers using Cribmaster software and backend systems to meet complex, customer-specific operational requirements.
2. Design, configure, and validate planograms, customer profiles, and inventory settings, ensuring alignment with customer workflows and contractual requirements.
3. Lead setup, configuration, and troubleshooting of badge reader systems, authentication methods, and access control configurations.
4. Configure, test, and troubleshoot networking equipment and connectivity to support customer roster management, reporting, and system integrations.
5. Own end-to-end pre-deployment testing and quality validation, ensuring machines are fully functional, compliant, and deployment-ready.
6. Maintain high-quality documentation of configuration standards, exceptions, and build outputs; develop and enhance vending machine reporting.
7. Act as a technical escalation point for configuration issues; partner with operations and customer teams to resolve root causes and prevent recurrence.
8. Contribute to process improvements, tooling enhancements, and standardization efforts to improve throughput, quality, and scalability.
9. Provide guidance and informal mentoring to L2 team members, supporting skill development and knowledge transfer.

Experience, Skills and Qualifications Required

Skills & Qualifications
1. Minimum 3 years of experience in vending systems, technical configuration, warehouse automation, or a related technical operations role
2. Proven ability to independently manage multiple complex configurations simultaneously while meeting quality and throughput targets
3. Strong attention to detail combined with sound technical judgment and problem-solving skills
4. Advanced proficiency with backend configuration systems and technical troubleshooting
5. High comfort operating in ambiguous environments with evolving customer requirements
6. Strong written and verbal communication skills, including the ability to document technical standards and communicate issues clearly

Preferred Qualifications
1. Advanced hands-on experience with Cribmaster software and vending machine management systems
2. Proven experience configuring and deploying Signifi vending machines and lockers
3. Strong knowledge of badge reader technologies and access control systems
4. Experience configuring and troubleshooting networking equipment and connectivity (e.g., Peplink, SFTP configuration, device integrations)
5. Background in warehouse operations, supply chain automation, or technical support in enterprise environments
6. Experience designing and optimizing planograms and inventory strategies
7. Demonstrated experience driving process improvements, standardization, or operational scaling initiatives

Work Environment
This position is performed onsite at our Kent warehouse facility.
The warehouse environment includes concrete floors, moderate noise, and varying temperatures depending on the season.
Employees may be exposed to dust, packaging, and shipping materials during daily tasks.
All employees are expected to follow safety protocols and use PPE when required.

Physical Requirements
Ability to stand and walk for extended periods during shifts.
Regularly lift, carry, or move items weighing up to 25 pounds, with occasional lifting up to 50 pounds with assistance.
Frequent bending, reaching, and handling of equipment and packages.
Ability to safely operate carts, pallet jacks, and related warehouse equipment.

Compensation

Estimated Pay Range: $26.65 - $33.00 USD

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.