Tech Support Manager

Description

We are looking for an experienced Tech Support Manager to lead the implementation, testing, and training of cutting-edge technologies and software within the Manufacturing Department. This role is vital to ensuring the department operates efficiently while preparing for future growth. The successful candidate will collaborate with key stakeholders to maintain and improve systems and processes.
Responsibilities: Manage the deployment, maintenance, and optimization of software programs used in the Manufacturing Department, including tools such as Revit, Navisworks, Revizto, and other emerging technologies. Collaborate with the Virtual Construction Operations Manager and Director of Manufacturing to evaluate, test, and select new software and equipment. Provide technical troubleshooting and timely resolution for software and hardware issues within the Manufacturing Department. Coordinate with the IT Department to ensure updates and deployments of current software programs are seamless and effective. Conduct beta testing of new programs and offer insights and recommendations prior to implementation. Train team members on existing software tools and newly adopted technologies to ensure efficient utilization. Regularly communicate with leadership to deliver progress updates and propose innovative solutions. Identify opportunities to improve processes and enhance the functionality of existing systems. Oversee the integration of software, hardware, and tooling between the fabrication shop and Virtual Construction systems. Document processes, training materials, and implementation procedures to ensure consistency and knowledge retention. Medical, dental, and vision insurance 401(k) plan with company match Health Savings and Flexible Spending Accounts Company-paid life and disability insurance (STD/LTD) Paid Time Off (PTO) beginning at 120 hours annually for permanent employees Seven paid holidays plus one floating holiday Employee Assistance Program detail oriented development support and tuition reimbursement Employee referral program Wellness program and employee events

Requirements

Minimum of 2 years of experience in a technical support or related role.
Proficiency in Active Directory and hands-on experience with computer hardware.
Strong familiarity with Microsoft Windows 10 and basic troubleshooting techniques.
Demonstrated ability to provide deskside support and resolve technical issues efficiently.
Knowledge of Revit and Building Information Modeling (BIM) tools.
Excellent problem-solving skills with the ability to recommend and implement improvements.
Strong communication and training skills to guide team members on new technologies.
Ability to collaborate effectively across departments and with leadership.

Technology Doesn't Change the World, People Do.

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