Description Robert Half Technology is seeking a dedicated Desktop Support Analyst to join our team and provide hands-on technical support to a client in local government. This role is ideal for a proactive professional who enjoys working directly with end users, assisting with IT operations, and contributing to IT projects in a municipal environment.
Duration: 1-month contract with potential to extend or convert
Location: Gig Harbor, Washington (100% Onsite)
Pay rate: up to $32/hourly
Key Responsibilities:- Provide end-user support and respond to service tickets across three city facilities.
- Support desktop and mobile device management, including setup, troubleshooting, and maintenance.
- Assist with endpoint support and ensure devices are properly configured and maintained.
- Collaborate closely with the IT Manager to support daily IT operations and project initiatives.
- Help move IT projects forward and contribute to stabilizing IT processes.
Requirements - 3-4 years of experience in technology or IT support.
- At least 1 year of hands-on experience with Azure and Microsoft 365.
- Strong experience supporting Windows OS environments.
- Tier 1 support experience, including end-user troubleshooting.
- Working knowledge of Active Directory, including user permissions and Group Policy.
- Experience using ticketing systems.
- Valid driver's license (travel between facilities required).
Preferred Qualifications:- Prior experience working in a municipal or city government environment.
Soft Skills:- Strong customer service mindset with a white-glove approach.
- Ability to work effectively with a wide range of users and stakeholders.
- Comfortable supporting end users in a visible, in-person environment.
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