IT Support Engineer - Alleare Consulting - Casa Grande, AZ, US | Dice.com

Alleare Consulting

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IT Support Engineer

Casa Grande, AZ, US • Posted 30+ days ago • Updated 1 hour ago

Full Time

On-site

Depends on Experience

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Job Details

Skills

O365
help desk
IT Support
desktop
troubleshooting
azure AD
intune

Summary

IT Support Engineer

Fulltime

Casa Grande, AZ (on-site)

IMMEDIATE NEW JOB OPENING for an IT Support Engineer to join our client s team and work on-site at their Casa Grande, AZ. office. This role will work the 9AM-6PM shift. The IT Support Engineer will be a junior to mid-level (Field) IT Support Engineer. This role will support the local branch office and corporate office as well as manufacturing plants; there will be some minimal travel locally. Candidate should also be willing to travel occasionally (1-3 trips per year) to support other locations and train at the corporate headquarters.

The day-to-day responsibilities include maintaining ticketing queue, applications support, basic networking, and troubleshooting/configuration of end point devices throughout the facility. This person will also assist other team members (located at other facilities around the country) in the process of troubleshooting system-wide issues, along with execution of companywide technical initiatives. Prior involvement with backup and recovery efforts, provisioning and or deployment of new technologies is a plus.

RESPONSIBILITIES:

Proactively monitor network infrastructure and respond rapidly to issues
Serve as primary contact for local pc, server, and network technologies
Configure and deploy workstations, servers, and network hardware
Work as Help Desk/Desktop Support staff to address reported issues and act as onsite support for IT projects
Update progress and resolution for reported issues within ticketing system
Create and update technical and end user training materials
Provide high quality support to end users

REQUIREMENTS:

Self-motivated, energetic, organized, and customer service focused
Communicate effectively to end user and other IT team members
Degreed professional or equivalent current certifications with demonstrable experience in supporting and troubleshooting Windows in AD environments using published and learned best-practices
Proven record of supporting and provisioning technical solutions
Possess a drive to learn and teach
Possess effective troubleshooting skills, be methodical and detail oriented
Possess desktop and desktop peripheral troubleshooting skills and techniques needed to solve complex issues (printing, applications, networking)
Technical knowledge of cabling installation and troubleshooting
Candidate must be able to carry out physical requirements of the job including the racking (lifting) of equipment, along with the traversal of ladder and elevated environments.

PREFERENCES (familiarity with):

Fresh Service Helpdesk software
Smart devices iPhone /iPad/ Android
Printer/Print server support
Microsoft Cloud Technology Intune, Azure AD, O365
Computer Lenovo ThinkPad / HP
Messaging Microsoft Exchange
Collaboration Microsoft SharePoint and Teams
Backup and recovery software Acronis and Avamar
Switches and routers Cisco and Brocade

**To view all of our open positions, please visit our Alleare Consulting website.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10420899
Position Id: 8786025
Posted 30+ days ago

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