Desktop Support Analyst

Description

We are looking for an experienced Desktop Support Analyst to join our team in Stafford, Texas. This is a Contract to permanent position, offering an excellent opportunity to work onsite and provide crucial IT support for a growing organization. The ideal candidate will possess strong problem-solving skills and a proactive approach to handling technical issues in a dynamic environment.

Responsibilities:
Provide comprehensive technical support for desktop systems, including hardware and software troubleshooting.
Administer and manage Active Directory, ensuring user access and security are maintained effectively.
Assist with the imaging and deployment of Windows 10 workstations for new and existing employees.
Deliver remote support using tools such as SplashTop to resolve issues promptly.
Collaborate with other IT team members to implement a formal ticketing system.
Respond to on-call requests to address urgent technical problems outside standard business hours.
Maintain and update documentation related to IT processes and system configurations.
Support the integration and functionality of web-based company applications.
Diagnose and resolve issues related to desktop hardware, ensuring minimal disruption to business operations.
Provide guidance and training to employees on the use of IT systems and tools.

Requirements

Proven experience in desktop support, particularly with Windows 10 operating systems.
Strong knowledge of PC hardware, including installation, configuration, and troubleshooting.
Familiarity with Active Directory administration and management.
Ability to perform desktop imaging and deployment tasks efficiently.
Experience with remote support tools such as SplashTop.
Excellent communication skills and a customer-focused approach.
Ability to work independently and collaboratively in a team environment.
Willingness to be on-call and provide support during non-standard hours.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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