Encompass Support Analyst

Key Responsibilities 
System Support & Analysis

• Act as a subject matter expert (SME) for Encompass 360 functionality.

• Analyze business requirements and translate them into Encompass system configurations or enhancements.

• Support day-to-day Encompass system issues related to loan setup, disclosures, documents, milestones, and workflows.

• Perform root-cause analysis for system or process issues and recommend solutions.

Business Process & Workflow Optimization

• Analyze mortgage operations workflows (Retail, Wholesale, Correspondent).

• Identify gaps, inefficiencies, and automation opportunities within Encompass.

• Assist with defining and improving loan workflows, milestones, forms, and business rules.

• Support testing and validation of process changes.

User Support & Training

• Provide Tier 1/2 support for Encompass-related tickets.

• Assist end users including Loan Officers, Processors, Underwriters, Closers, and Funders.

• Create and maintain user guides, SOPs, and knowledge base documentation.

• Conduct user training and system demos as needed.