Help Desk Analyst

Trigyn has a long-term contract opportunity for Help Desk Analyst with our direct client - a major utility services firm based in Philadelphia, Pennsylvania (Onsite). Details on the role are listed below:

Minimum skills and experience:
? Minimum 2 years of experience working in a single point of contact help desk
? Experience using Jira Service Management Helpdesk application
? Experience using GroupLink?s eHelpdesk platform
? Experience using Genesys Cloud contact center and customer experience platform
? Strong customer service skills; telephone etiquette
? Great team-oriented interpersonal skills
? Great organizational skills
? Excellent analytical and problem-solving skills
? Strong oral and written communications skills (technical and non-technical)
? Robust understanding of the ACD system and trouble ticket process.

For an immediate response, please call , or send your resume to

TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS),ISO 20000:2018 and CMMI Level 5 certified company.