Overview
On Site
Depends on Experience
Contract - W2
Skills
Genesys Cloud
Jira
Helpdesk
telephone etiquette
Job Details
Job title: Help Desk Analyst
Location: Philadelphia PA, 19122 Only W2
Job Description: Minimum skills and experience:
- Minimum 2 years of experience working in a single point of contact help desk
- Experience using Jira Service Management Helpdesk application
- Experience using GroupLink's eHelpdesk platform
- Experience using Genesys Cloud contact center and customer experience platform
- Strong customer service skills; telephone etiquette
- Great team-oriented interpersonal skill
- Great organizational skills
- Excellent analytical and problem-solving skills
- Strong oral and written communications skills (technical and non-technical)
- Robust understanding of the ACD system and trouble ticket process
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