Help Desk Analyst

Philadelphia, PA, US • Posted 30+ days ago • Updated 4 days ago

Contract W2

On-site

Depends on Experience

Fitment

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Skills

Genesys Cloud
Jira
Helpdesk
telephone etiquette

Summary

Job title: Help Desk Analyst

Location: Philadelphia PA, 19122 Only W2
Job Description: Minimum skills and experience:

- Minimum 2 years of experience working in a single point of contact help desk
- Experience using Jira Service Management Helpdesk application
- Experience using GroupLink's eHelpdesk platform
- Experience using Genesys Cloud contact center and customer experience platform
- Strong customer service skills; telephone etiquette
- Great team-oriented interpersonal skill
- Great organizational skills
- Excellent analytical and problem-solving skills
- Strong oral and written communications skills (technical and non-technical)
- Robust understanding of the ACD system and trouble ticket process

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90941473
Position Id: 25-267795
Posted 30+ days ago

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Help Desk Analyst

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Job Details

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Summary

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