IVR Architect

Remote • Posted 5 days ago • Updated 5 days ago

Contract Independent

Contract Corp To Corp

Contract W2

No Travel Required

Remote

$60 - $65/hr

Fitment

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Job Details

Skills

Kore.ai
IVR Components
IVR/VXML

Summary

Job Tittle: IVR Architect

Location: Remote

Define and drive the solution architecture for migrating IVR/VXML applications to cloud-native conversational AI platforms (e.g., Dynamics 365 Contact Center, Google Dialog flow CX, Kore.ai, Amazon Lex).
Design and implement reusable IVR components (e.g., authentication, error handling, prompt management) to streamline development and ensure consistency across voice applications.
Develop and maintain a modular IVR component library to support scalable and maintainable conversational flows.
Lead architecture design sessions and create high-level and detailed architecture diagrams.
Establish governance for development, deployment, and monitoring of conversational AI solutions.
Guide development teams on best practices for scalability, performance, and security.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10211499
Position Id: 8852732
Posted 5 days ago

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IVR Architect

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Job Details

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