Analyst, EUC - Intercontinental Exchange Holdings, Inc. - | Dice.com

Intercontinental Exchange Holdings, Inc.

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Analyst, EUC

• Posted 6 days ago • Updated 6 days ago

Full Time

On-site

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Job Details

Skills

Innovation
Collaboration
Conflict Resolution
Problem Solving
Decision-making
FOCUS
Productivity
ICE
Network
ServiceNow
Issue Resolution
Document Management
Laptop
System Imaging
VoIP
ProVision
Authentication
Distribution
Management
Computer Hardware
Inventory
Mobile Device Support
Purchasing
DHCP
AV
Audiovisual
Videoconferencing
WebEx
End-user Computing
Computer Science
Management Information Systems
Active Directory
Microsoft Azure
Computer Networking
Cisco
Juniper
Microsoft Windows
OS X
Microsoft Office
Scripting
Windows PowerShell
Trading
Financial Services
Multitasking
Communication
Microsoft Exchange

Summary

Overview

Job Purpose

Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.

The EUC team is responsible for supporting all hardware, software and technology used by in-office and remote users to execute their daily responsibilities. As our end users support multiple businesses at ICE, EUC collaborates with enterprise stakeholders to focus on efficient processes and policies that improve user productivity and efficiency.

Responsibilities

Onboard and train new internal and external users in ICE's environment
Support and advance the global corporate computing environment
Support hardware, software, and network needs for Windows, Mac, and virtual environments
Manage tickets and incidents in ServiceNow including issue resolution, escalation, and documentation management
Deploy hardware and software including desktop and laptop imaging software and VoIP
Provision Active Directory, Azure, Intune, and Exchange Online including device authentication and maintaining users, groups, and distribution lists
Manage hardware inventory, mobile device support, purchasing, and file/print/DHCP
Troubleshoot and support conference room AV and video conferencing systems (Zoom, Teams, Webex, etc.)
Support broker and trading floor technology (New York based EUC analysts only)

Knowledge and Experience

Bachelor's degree in Computer Science, MIS, CIS, or related field
Ability to stand, stoop, kneel, bend, crouch, and lift 50+ pounds
Experience with Active Directory, Azure, Intune, Exchange Online, and Windows desktop/server troubleshooting
Experience with networking technology such as Cisco and Juniper
Experience with Windows OS, Mac OS, and Microsoft Office Suite
Knowledge of scripting and PowerShell preferred

Desirable Knowledge and Experience

Experience in an exchange, trading facility, or financial services environment
Strong multitasking, time prioritization, collaborative and communication skills

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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90922487
Position Id: 23458633
Posted 6 days ago

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Analyst, EUC

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