Systems Support Specialist

Job#: 3018422

Job Description:

Systems Support Specialist

Location: Town and Country, MO

Client: Telecom & Media Industry

Company: Apex Systems

Apex Systems is seeking a Systems Support Specialist to support our telecom and media industry client in Town and Country, MO. We are actively scheduling interviews and encourage qualified candidates to apply promptly.

Compensation & Schedule

• Pay Rate: $30/hr
  • Overtime paid at time-and-a-half when applicable
• Schedule: Wednesday-Saturday, 9:00 PM - 7:00 AM CST
  • (Temporary schedule; subject to change)
• Benefits: Health, dental, vision, 401(k), and weekly pay

For immediate consideration, please send your resume to Sam Wade, Sr. Professional Recruiter, at



Subject line: "Systems Support Specialist"

Top Requirements

• General familiarity with technology concepts
  • Cloud, servers, and related fundamentals
• Strong communication skills
• Eagerness and willingness to learn

Plusses

• Experience with incident management or outage management
• Bachelor's degree in IT, Computer Science, or related field
• Experience with monitoring tools
  • BigPanda is used internally, but experience with any monitoring suite is acceptable

Day-to-Day Responsibilities

This role includes a blend of monitoring and incident management tasks:

Monitoring Responsibilities

• Review and analyze system alerts that may lead to incidents
• Triaging alerts to determine severity and potential business impact
• Mitigate potential issues by contacting appropriate stakeholders

Incident Management Responsibilities

• Coordinate bridge lines for active incidents
• Monitor outage calls related to impacted applications
• Communicate through channels such as:
  • WebEx chats
  • Email
  • Bridge line communications

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.