Computer Support Administrator (CSA)

Scott AFB, IL, US • Posted 22 hours ago • Updated 10 hours ago

Full Time

On-site

Decisionpoint Corporation

Fitment

Dice Job Match Score™

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Job Details

Skills

Tier 1
Internet
Routers
Network
Security Clearance
Technical Support
SIPRNet
JWICS
Security+
Laptop
Thin Client
Printers
Customer Facing
Customer Service
Supervision
DoD
BMC Remedy
ServiceNow
Issue Tracking
Microsoft Windows
Active Directory
Asset Management
Cabling
Legal
Authorization

Summary

Overview

DecisionPoint is seeking an experienced Computer Suppor Administrator to join our team in support of the Defensive Cyber Realization, Integration, and Operational Support (DCRIOS) II contract.

This position is onsite in Scott AFB, IL.

Duties & Responsibilities

Provide Tier 1 support for networks such as the Non-classified Internet Protocol Router Network (NIPRNet), the Secret Internet Protocol Router Network (SIPRNet), and the Joint Worldwide Intelligence Communications System (JWICS).

Qualifications

Active TS/SCI clearance required.
Two (2) or more years' experience related to Computer Support Technician (CST) support on similar networks to NIPRNet, SIPRNet, and JWICS
Must have an IAT Level II certification (i.e., Security+).
Experience installing, relocating, configuring, troubleshooting, and repairing desktop computers, laptops, thin clients, and printers
Experience in updating, patching, and troubleshooting Microsoft Windows based systems
Experience loading, configuring, and troubleshooting software applications
Must be responsive and able to interact with the users - experience in a customer-facing role and excellent customer service skills
Must be self-motivated and able to perform with little to no supervision
Experience monitoring and responding to internal support requests submitted to ticketing system and escalate irresolvable issues to appropriate department for resolution

Preferred Skills/ Qualifications:

Experience working on Department of Defense (DoD) networks - USAF Standard Desktop Configuration (SDC)
Experience using the Remedy & ServiceNow Ticketing System
Experience in tracing lines
Experience with Microsoft Windows Active Directory object creation, deletion, and attributes.
Experience with administrative tasks in support of asset management such as notification of equipment location changes to the Equipment Custodian

Additional Requirements:

May also need to pull cables to support the installation of new workspaces

Our Equal Employment Opportunity Policy

EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91099468
Position Id: 2026-3394_1
Posted 22 hours ago

Company Info

About Decisionpoint Corporation

DecisionPoint Corporation, a Service Disabled Veteran Owned Small Business (SDVOSB) SBA HUBZone certified business, is an innovation thought leader in the Federal community delivering transformative IT Support Services, including Operations and Maintenance (O&M), Cyber Security, Information Assurance (IA), and Professional Services, empowering Government agencies to enhance delivery of their critical mission requirements. Our experience also provides us a keen understanding of Government agencies’ responsibilities and challenges, including:

ITSM implementations;
application and infrastructure modernization;
footprint reduction;
adoption of emerging technologies;
rapid integration;
cloud adoption.

Decisionpoint Corporation is currently accepting resumes for a variety of positions. Please review the database of positions that we are seeking to fill and contact us for additional information about any specific opportunity.

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