Date Posted: 12/02/2025
Hiring Organization: Rose International
Position Number: 494078
Industry: Logistics
Job Title: Business Systems Analyst
Job Location: Mahwah, NJ, USA, 07430
Work Model: Hybrid
Work Model Details: Hybrid, office 3 days a week
Shift: 8:00 AM - 5:00 PM
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 38.00
Max Hourly Rate($): 40.00
Must Have Skills/Attributes: Analytical Skills, Business Analysis, Change Management, Negotiation
Experience Desired: Proficiency in I.T. Change Management / ITIL and other ITSM methodologies (5 yrs); Experience in planning and conducting meetings (5 yrs)
**C2C is not available**
Job Description
Required Skills & Qualifications:
Strong analytical, communication, negotiation and problem-solving skills
Proficiency in I.T. Change Management / ITIL and other ITSM methodologies (i.e., Incident, Problem & Knowledge Mgt)
Experience in planning and conducting meetings
Ability to adapt and manage multiple priorities (mix of routine and ad-hoc priority tasks)
Ability to communicate with ITSM end-users including vendors and all levels of management
Overview:
The Incident, Problem & Change Analyst on the Change Management Team plays a crucial role in guiding the organization through IT transformation at Client by managing the impact, risk, and communication of IT change activities. Additionally, they are considered the Process Owner for the Change Management, Operational Readiness, and AVS Administration workstreams at Client.
Key Responsibilities:
Change Impact Assessment - evaluates how Changes affect Client processes, systems, operations, and people
Change Management Planning - develops strategies for communication, training, and support of Client I.T. Change Management (CM) process and guidelines (process/workstream/Standards owner of CM)
Risk and Issue Management - works with subject-matter-experts and stakeholders to identify and mitigate risks in Change initiatives
Stakeholder Engagement - engages stakeholders for feedback and ensures buy-in (includes all levels of management) during assessment of Change Requests
Communication Management - creates and disseminates communication materials such as meeting notifications/agenda, meeting notes/minutes and general organizational communications
Training Coordination - develops, plans, and conducts training sessions in support of Change Management process and tool usage (i.e., Service Management Center/ServiceNow)
Change Reporting - develops reports/dashboards, tracks and reports on Change progress using metrics
CAB Management - plans, coordinates, and facilitates Change Advisory Board (CAB) meetings to ensure planned Change Requests are following Change process and guidelines (provides final approval on moderate/high risk and emergency Change Requests)
Process Improvement - works closely with end-users and Incident/Problem Management Team to identify correctable trends and improves Change Management processes and end-user behavior (e.g. Incidents caused by Change)
Project Management - guides, facilitates, and tracks Operational Readiness (OR) requirement fulfillment as a pre-requisite for product/system implementation/deployment (process/workstream/Standards owner of OR)
Configuration Item Administration - manages Application Visibility System (AVS) process and tracks compliance of application-level configuration items [inventory of Client applications/systems] (process/workstream/Standards owner of AVS/SMC)
Incident, Problem & Knowledge Management - process and workflow knowledge of I.T. Service Management (ITSM) workstreams
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here. Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
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