Technical Business Analyst (Infrastructure / On-Prem)

Type: Contract to hire

Job Description

Seeking a Technical Business Analyst with strong experience in on-prem infrastructure, documentation, and IT process improvement. The role bridges business needs and technical teams, ensuring infrastructure projects are well-defined, documented, and executed efficiently.

• Gather and document requirements for infrastructure and on-prem systems.

• Create and maintain technical documentation, architecture diagrams, and workflows.

• Liaise between business and IT teams for infrastructure-related initiatives.

• Support change management, migration, and modernization projects.

• Work with tools like ServiceNow, Confluence, Visio, and Jira.

• 5+ years as a Technical or Infrastructure Business Analyst.

• Strong understanding of servers, networks, virtualization, storage, and ITSM processes.

• Skilled in documentation, requirements gathering, and stakeholder communication.

• Familiarity with cloud / hybrid environments a plus.

• ITIL, AWS, or Azure certifications preferred.