Demand Manager Consultant for direct banking client
Hybrid position - New York City ( midtown ) + remote ( 50% )
Job Description:
In this role, you will support managing the process of onboarding new projects for IT review and approval (The Demand Process) and supporting the review of projects that are designated for executive review and approval .
Strong skills in Excel and ServiceNow
You must be a self-starter who can work independently and indirectly manage relationships with project managers and senior business and IT stakeholders.
Responsibilities: Ensuring that projects are aligned to defined strategic targets with required level of detail for thorough review and effective challenge by stakeholders and impacted parties.
Creating and managing documents and communications that are meticulously drafted and understood with risks, assumptions, and dependencies that are documented, managed, and communicated across all the appropriate governance channels.
Support the management of the prioritization process of Tier 1 (highest priority) initiatives.
Responsible for the quality assurance process as it relates to the project intake data submitted for review
Manage budget review and approval process with Finance Team for approved projects through demand management budget process.
Additional responsibilities include: Preparation of PowerPoint and presentations and confidence in presenting in front of varying audiences for trainings and updates.
Managing upkeep of process and training documents.
Ensuring that the business sponsors and project managers are adhering to Governance standards that are set firm wide for Demand Management.
Create process flow charts for Governance Standards, trainings and management decks.
Requirements gathering/ Business Analysis for projects enhancing Demand and Intake Process.
Major Responsibilities:
- Manage project intake and update process, ensuring communication with stakeholders is seamless and standardized to maintain effective process and relationship management
- Provide appropriate information and updates for senior management and other key stakeholders.
- Provide end to end governance and oversight on Demand Process
- Manage demand budget process with Finance partners, working with management on new budget requests
- Engage internal clients to understand their needs and where and how to provide governance and support on new project submissions.
- Gathering and interpreting user requirements
- Create and maintain accurate process documents reporting, metrics, processes, RACI, etc
- Ability to promptly escalate any delays or issues and address conflicts.
- Helping project teams create their intake forms with accuracy and meeting project detail and budget requirements.
- Creating strong presentations using PPT and Visio for senior management; training and new rollouts
- Advanced level experience in Microsoft tools PPT, SharePoint, Visio, Excel
- Negotiate with stakeholders and prioritize as required.
- Keeps project stakeholders informed using appropriate tools.
- Produce meeting minutes, and have face-to-face meetings and manage strong, professional relationships.
- Identify and manage risks. Recognize issues and proactively create ways to mitigate their impact.
- Manage meeting communications and documentation- Excellent written and verbal communication skills and ability to effectively communicate with different stakeholder audiences.
Required Qualifications:
- Bachelor s degree in Business or a related field
- 5-9 years work experience in a PM or BA capacity
- Understand E2E Project Lifecycle
- Extreme attention to detail
- Effective presentation skills
- Ability to prioritize and effectively manage multiple tasks
- Able to work independently and in a team environment
- Cross functional experience or exposure to multiple business services / corporate functions
- Strong business, analytical, quantitative, problem-solving and decision making skills
- Excellent stakeholder management skills including experience at performing this across multiple functions, committees and areas
- Superior communication skills: both written and oral with technical and non-technical staff
- Solid knowledge and expertise in the use of project management methodologies and tools
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