About the Company: Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
About the Role: Genpact is urgently looking for a strong Consultant for one of our precious clients in USA. If you are interested kindly share profile at
Title: DC Operations Lead
Location: Rockville, MD (Onsite)
Duration: Fulltime
Responsibilities:
- This is a 100% hands-on technical role (not just lead).
- Exposure and working experience on AWS and Azure Preferred.
- Lead the data center operations team, providing guidance, training, and support to ensure high performance and operational excellence. Act as the primary point of contact for all data center-related issues and escalations.
- Oversee the daily operations of data center facilities, ensuring high availability and reliability of all systems.
- Manage data center infrastructure technology stack end to end VMWare/VxRail/Citrix/Logic Monitor/Moog Soft/AD/Azure AD SSO, Azure Security Policy/PKI/Windows & Linux Servers/Vulnerability management/Beyond Trust Password Safe and AD-Bridge/Storage & Backup tools etc.
- Ensure adherence to operational standards and best practices.
- Drive the major incidents and potential incidents end to end with periodic updates to client stakeholders for approvals/recommendations.
- Lead, mentor, and manage a team of data center operation engineers offshore.
- Provide guidance and support for professional development and performance improvement.
- Coordinate and manage the team's daily activities, ensuring alignment with organizational goals and priorities.
- Lead the response to data center incidents, ensuring timely resolution and minimal impact on business operations.
- Perform root cause analysis and implement preventive measures to avoid recurrence of issues.
- Develop and maintain incident management processes and procedures.
- Plan and oversee scheduled maintenance and upgrades of data center infrastructure.
- Ensure that all hardware and software components are up-to-date and functioning optimally.
- Coordinate with vendors and service providers for maintenance and support activities.
IT Environment Monitoring
- 24x7 ITSM queue-based monitoring.
- Triage and first-level troubleshooting based on alert severity.
- Incident resolution using Standard Operating Procedures.
Vendor Coordination
- Coordinate with vendors for infrastructure on public/private Cloud.
- Provide vendor contact details and escalation matrix.
Citrix Architecture and Optimization
- Maintain Citrix architecture and seek continuous optimization.
- Participate in architecture design and planning with the steering committee.
- Recommend system and end-user performance improvements.
- Implement approved performance improvements.
Citrix Environment Support
- Support Citrix environment and integrate with Client-specific technologies.
- Order, install, update, and maintain Citrix servers and tools.
- Assess, consolidate, upgrade, and manage Citrix infrastructure, including SDX appliances.
- Manage NetScaler infrastructure and upgrades.
IT Service Continuity and Disaster Recovery (DR) Services
- Strategy and Policy Definition
- Coordination and Execution
- Data Management
- Testing and Reporting
- DR Activation and Coordination
- Review and Enhancement
Onsite and Remote Support
- Onsite server support, IMAC services, and remote software installation.
- Decommissioning, proactive evaluation, and datacenter assessment.
Windows Server Management & Projects
- Administer and monitor Windows servers, including health checks and problem management.
- Manage local users, groups, shares, and server disk/storage.
- Handle event logs, vendor coordination, and performance issues.
- Install and manage IIS, apply security patches, and troubleshoot clusters.
- Oversee DNS, SCOM, certificate management, migrations, and server deployments.
Linux Server Administration and Projects
- User Administration - Manage user accounts, environments, and home directories.
- OS Package Administration - Add/remove OS packages and troubleshoot issues.
- Storage Management - Create/manage file systems, logical volumes, and clean up disk space.
- NIS and NFS Management - Administer NIS tables and services, install/configure NFS servers.
- Network and Security - Configure/manage NTP, DNS, and implement security standards.
- OS Upgrade and Patching - Upgrade/patch Linux OS, configure SSSD and AD, manage disk and security.
- High Availability and Compliance - Build/configure HA environments, enforce security, and ensure regulatory compliance.
- Server Builds and Management - Install/configure NIS, mail, DNS servers, and centralized syslog servers.
DC Power Tools
Tool Stack Logic Monitor, MoogSoft, Manage Engine, Beyond Trust Password Safe, Beyond Trust AD Bridge, CommVault compliance Search, Veritas Hubstor etc. Management and Support
Logic Monitor Administration
- Installation and Configuration - Install and configure LogicMonitor Collectors and group servers for monitoring.
- Monitoring and Reporting - Configure monitoring settings, create HLD/Templates/SOPs, and integrate with Moogsoft.
Storage Backup & Data Management
- Define performance, data segregation, backup, restore, archival, retention, reliability, encryption, security, scheduling, and access control needs.
- Recommend hierarchical storage solutions (shared/dedicated, tiered storage, platforms) and procedures to meet requirements and SLRs.
- Review and approve storage and backup solutions and procedures.
- Procure and manage data storage infrastructure (SAN, NAS, tape, optical).
- Provide and manage backup and archival consumables for Client facilities.
- Maintain data set placement, manage data catalogs, and configure Nimble SAN and NAS switches.
- Notify Client of any data losses or risks.
- Perform data and file backups/restores per procedures and SLRs.
Qualifications we seek in you!
Minimum Qualifications / Skills
- Bachelor s degree in Computer Science, Information Technology, Electrical Engineering, or a related field. Advanced degrees or relevant professional training are a plus.
- Minimum 10 years of experience in data center operations, with at least 5 years in a leadership or senior technical role.
- Extensive experience in data center operations, with a proven track record of managing large-scale data center environments.
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Preferred Qualifications/ Skills
- Relevant certifications from Microsoft, VMWare Citrix and Storage vendors are highly desirable.
- Experience with ITIL or other IT service management frameworks.
- Familiarity with cloud computing and hybrid data center environments.
- Excellent communication and collaboration skills, with the ability to effectively interact with technical and non-technical stakeholders at all levels of the organization.
- Strong analytical and problem-solving skills, with the ability to identify root causes of issues and implement effective solutions in a timely manner.
- Proven ability to work independently as well as part of a team, with a proactive and self-motivated attitude towards achieving project goals.
Best Regards,
Manohar Swamy
DTAI Hiring Team, Genpact
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Equal Opportunity Statement: Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training..
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