The Support Engineer will work with post production engineering to stage and test the migration of user accounts into new Active Directory OU s. This will include validation of media applications and infrastructure access following UPN changes, OU and MFA restructuring. Following migration completion, the support engineer will provide hypercare support to >1000 users requiring access to post production applications and infrastructure.
Coordinate and lead meetings with partnering engineering teams in post-production and identity management
Staging and testing of user account migrations
Active Directory Administration & Support
MFA Platform Administration & Support
Author Knowledge Base articles in company CRM(s)
User Access Request/Incident triage
Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
Must Have Skills / Requirements
1) Proficient with Active Directory, MFA administration, and Windows administration
a. 3+ years of experience
2) Proficient with PowerShell Scripting
a. 3+ years of experience; Automating tasks to streamline workflows.
3) Proficiency managing incidents through company CRM
a. 3+ years of experience; ServiceNow, etc.
Nice to Have Skills / Preferred Requirements
1) Experience with post-production applications/systems a plus (Avid Production Asset Management)
2) Experience supporting enterprise domain migrations/consolidations a plus
3) Experience with Active Directory and MFA admin within Entertainment Industry.
Soft Skills:
1) Relies on experience and judgment to plan and accomplish tasks with little supervision
2) Relies on experience and judgment to plan and accomplish tasks with little supervision
3) Strong verbal and written communication skills (Phone, Slack, Teams, Email, CRM)
4) Must maintain a flexible schedule to support a 24x7 production schedule
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