Apply Now

Technology and Operations - Support Engineer

Atlanta, GA, US • Posted 7 hours ago • Updated 7 hours ago

Contract W2

On-site

Apply Now

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Fitment

Dice Job Match Score™

🤯 Applying directly to the forehead...

Job Details

Skills

FOCUS
Media
Restructuring
Identity Management
Testing
Knowledge Base
Windows PowerShell
Scripting
Workflow
ServiceNow
Post-production
Avid
Asset Management
Migration
Soft Skills
Communication
Slack
Production Scheduling
Active Directory
Multi-factor Authentication
Microsoft Windows Administration
Test Plans
Supervision
Management
Knowledge Management
Customer Relationship Management (CRM)
ATL
DICE

Summary

What We Do/Project
The Support Engineer will play a key role in remediation efforts for applications, infrastructure, and user accounts as the company undertakes separation activities requiring domain segregation. This role may involve assisting or leading these initiatives. The primary focus will be on users, applications, and infrastructure that support Post Production Engineering.

Job Responsibilities / Typical Day in the Role
The Support Engineer will work with post production engineering to stage and test the migration of user accounts into new Active Directory OU's. This will include validation of media applications and infrastructure access following UPN changes, OU and MFA restructuring. Following migration completion, the support engineer will provide hypercare support to >1000 users requiring access to post production applications and infrastructure.
Coordinate and lead meetings with partnering engineering teams in post-production and identity management
Staging and testing of user account migrations
Active Directory Administration & Support
MFA Platform Administration & Support
Author Knowledge Base articles in company CRM(s)
User Access Request/Incident triage
Assure that all tickets requiring follow up work and/or calls receive appropriate attention.

Must Have Skills / Requirements
1) Proficient with Active Directory, MFA administration, and Windows administration
a. 3+ years of experience
2) Proficient with PowerShell Scripting
a. 3+ years of experience; Automating tasks to streamline workflows.
3) Proficiency managing incidents through company CRM
a. 3+ years of experience; ServiceNow, etc.

Nice to Have Skills / Preferred Requirements
1) Experience with post-production applications/systems a plus (Avid Production Asset Management)
2) Experience supporting enterprise domain migrations/consolidations a plus
3) Experience with Active Directory and MFA admin.

Soft Skills:
1) Relies on experience and judgment to plan and accomplish tasks with little supervision
2) Relies on experience and judgment to plan and accomplish tasks with little supervision
3) Strong verbal and written communication skills (Phone, Slack, Teams, Email, CRM)
4) Must maintain a flexible schedule to support a 24x7 production schedule

Technology Requirements:
1) Proficient with Active Directory & MFA administration
2) Proficient with Windows administration
3) Competent in establishing & executing test plans with some supervision
4) Has experience providing direct support to customers in an enterprise environment
5) Has experience with incident and knowledge management in a CRM platform

Additional Notes
Remote position in either ATL or NY (may be needed on-site rarely)

#LI-NN2
#LI-hybrid
#DICE

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10233233
Position Id: 18401
Posted 7 hours ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Technology and Operations - Support Engineer - Tential - Atlanta, GA, US | Dice.com

Active Directory & MFA administration & Support engineer - Only W2

Atlanta, Georgia

•

Today

The Support Engineer will work with post production engineering to stage and test the migration of user accounts into new Active Directory OU s. This will include validation of media applications and infrastructure access following UPN changes, OU and MFA restructuring. Following migration completion, the support engineer will provide hypercare support to >1000 users requiring access to post production applications and infrastructure. Coordinate and lead meetings with partnering engineering team

Easy Apply

Contract

$40 - $41

DevOps/Middleware Engineer / Contract / Hybrid / Alpharetta, GA

Alpharetta, Georgia

•

Today

Exciting contract DevOps/Middleware Engineeropportunity with an established firm. This is a hybrid role local to Alpharetta, GA. Contract Duration: 6-Months Required Skills & Experience OS (Unix/Linux) From the basic Application administration and maintenance support perspective. Knowledge about DNS, DHCP, Load balancer, DMZ, Firewalls, listing, TCP/HTTP/SOAP/RESTAPI etc. Configuration Management Tools with Ansible/Chef/Puppet and scripting with Shell, Perl, python, Jason, YAML, PowerShell etc.

Easy Apply

Full-time

76.67/hr - 80/hr

Senior Technical Support Specialist

Atlanta, Georgia

•

Today

Job Description Fortinet a cybersecurity pioneer with over two decades of excellence. Our mission is to safeguard people, devices, and data everywhere. As we continue to shape the future of cybersecurity, Fortinet recently announced the opening of our latest global Innovation Hub in Atlanta, Georgia, where our expansion will include a team of Technical Support Specialists. We are seeking to fill the Support Specialist role, a support and escalation point for Fortinet customers and partners with

Full-time

IAM Engineer (Privileged Access)

Alpharetta, Georgia

•

Today

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patien

Full-time

USD 97,700.00 - 162,800.00 per year