IT admin with ZIP and Ironclad

• System Administration: Manage user provisioning, de-provisioning, and Role-Based Access Control (RBAC) across Zip, Coupa, and CLM platforms to ensure security compliance.
• Workflow Configuration: Design and configure complex approval routing logic and dynamic intake forms based on spend thresholds, department, or legal requirements.
• Cross-Functional Partnership: Act as the primary liaison between IT and Finance, Legal, and Procurement teams, translating their business processes into technical system requirements.
• Integration Monitoring: Oversee and troubleshoot API connections and data syncs between procurement tools and downstream systems (e.g., ERP, HRIS, or Slack).
• CLM Management: Collaborate with Legal Operations to maintain digital contract templates, clause libraries, and e-signature workflows within the CLM system.
• Technical Support: Provide Tier 1 & Tier 2 support for business users, resolving issues related to login, workflow stalls, or error messages.
• Vendor Onboarding: Configure and maintain vendor management modules, ensuring seamless data capture and risk assessment during the onboarding process.
• Release Management: Test and deploy system updates, patches, and new features from vendors, managing change control to minimize disruption to business users.
• Documentation & Training: Create and update Standard Operating Procedures (SOPs) and user guides to assist with onboarding new employees and driving system adoption.
• Data & Reporting: Build dashboards and conduct regular system audits to monitor data integrity, system health, and key performance metrics (e.g., approval cycle times)

Thanks & Regards

Kundan Mishra
Sr. Technical Recruiter