Senior IT Infrastructure & Operations Analyst

Job Title: Senior IT Infrastructure & Operations Analyst

Location: Chicago, IL- onsite – 3 days in office.

Duration: 6-12 months

Experience: 8 to 9 years

Responsibilities:

• Onsite infrastructure and data center management at the West Adams office

• Support for ongoing cloud migration and hybrid environment initiatives

• L2/L3 support for internal operational systems and end-user computing

• Maintenance of disaster recovery, patching, and monitoring processes aligned with GBS standards

• 6+ years of infrastructure operations experience (Windows, Linux, VMware, and Azure)

• Strong background in data center and cloud technologies

• Proven ability to work independently and provide on-site coverage

 Education/Certifications: 

•          Bachelor of Science degree in Computer Science or equivalent job experience. 

•          Cloud certifications essential (e.g., Azure, AWS, or Google Cloud Platform)

Experience: 

•           6+ years of system, network, and EUC support experience in IT.

•             Demonstrate an understanding of complex system architectures, and the ability to support, and troubleshoot that architecture.

•             Demonstrate strong collaboration skills across peer stakeholders.

•             Demonstrate excellent and effective interpersonal and communication skills (written, verbal, and listening), with the ability to build positive working relationships.

•             Demonstrate the ability to excel in a fast-paced and demanding environment.

•             Demonstrate strong problem analysis, problem resolution, and decision making and judgment skills.

•             Demonstrate the ability to understand technical business needs and translate them into infrastructure requirements.

•             Demonstrate working knowledge of Microsoft Azure or Amazon Web Services.

•             General understanding of IT related financials and budgets.

Other Knowledge, Skills, Abilities or Certifications: 

•           Cloud Certifications Essential (e.g., Azure, AWS, or Google Cloud Platform)

•             Expert knowledge of Windows Server, Linux OS, and VMware.

•             Strong knowledge of Active Directory.

•             Strong knowledge of backup/restore and DR technologies.

•             Strong knowledge of network connectivity including DNS, DHCP, VPN, and data circuits.

•             Strong knowledge of Enterprise Storage and SAN and iSCSI technology

•             Base knowledge of network switches, routers, and firewalls.