Senior IT Infrastructure & Operations Analyst
Duration: 12 Months
Location: Chicago, IL
BASIC FUNCTION
This is an exciting opportunity to join the Global Business Services division as a Senior IT Infrastructure & Operations Analyst reporting to the IT Infrastructure & Operations Manager. You will be part of a team responsible for the performance, stability, and operations of the internal operational IT infrastructure. This includes deploying new technologies, hands-on technical support, standards and process improvement, budget/vendor management, among other related activities. You will play a key role in supporting the existing infrastructure and help implement the strategy for our next generation’s efforts.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Perform day-to-day activities to ensure performance, stability, and capacity for the operational IT infrastructure.
Collaborate with Health/CE Technology Leaders to determine infrastructure requirements.
Assist in procuring/implementing IT infrastructure support/services consistent with GBS standards & guidelines.
Identify, coordinate, and communicate business resource requirements to support infrastructure projects.
Support efforts related to data center consolidations and journey to cloud activities.
Participate and represent the business/products during infrastructure incidents, on and off-hours.
Provide L2 support for the end-user computing environment and assist during major initiatives and high-ticket volumes.
Assist in the documenting, implementation, and support of DR solutions.
Develop, implement, maintain, and monitor procedures for server backups and restore capabilities.
Monitor, plan, and coordinate the distribution of software, hotfixes, security patches, and service packs.
Maintain inventory for hardware and software including support agreements, licensing, version controls, etc.
Create/maintain technical documentation and drive process improvement with standard operating procedures.
On-call support on a rotating schedule as well as onsite and off-site support during non-standard business hours.
A limited amount of travel may be required.
JOB QUALIFICATIONS
Education/Certifications:
Bachelor of Science degree in Computer Science or equivalent job experience.
Cloud certifications essential (e.g., Azure, AWS, or Google Cloud Platform)
Experience:
6+ years of system, network, and EUC support experience in IT.
Demonstrate an understanding of complex system architectures, and the ability to support, and troubleshoot that architecture.
Demonstrate strong collaboration skills across peer stakeholders.
Demonstrate excellent and effective interpersonal and communication skills (written, verbal, and listening), with the ability to build positive working relationships.
Demonstrate the ability to excel in a fast-paced and demanding environment.
Demonstrate strong problem analysis, problem resolution, and decision making and judgment skills.
Demonstrate the ability to understand technical business needs and translate them into infrastructure requirements.
Demonstrate working knowledge of Microsoft Azure or Amazon Web Services.
General understanding of IT related financials and budgets.
Other Knowledge, Skills, Abilities or Certifications:
Cloud Certifications Essential (e.g., Azure, AWS, or Google Cloud Platform)
Expert knowledge of Windows Server, Linux OS, and VMware.
Strong knowledge of Active Directory.
Strong knowledge of backup/restore and DR technologies.
Strong knowledge of network connectivity including DNS, DHCP, VPN, and data circuits.
Strong knowledge of Enterprise Storage and SAN and iSCSI technology
Base knowledge of network switches, routers, and firewalls.
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