EHR Helpdesk Analyst

Raleigh, NC, US • Posted 3 hours ago • Updated 3 hours ago

Contract Corp To Corp

Contract W2

On-site

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

Change Management
Collaboration
Documentation
End-user Training
Epic
HIPAA
Health Informatics
Healthcare Information Technology

Summary

We are looking for EHR Helpdesk Analyst for our client in Raleigh, NC / Durham, NC

Job Title: EHR Helpdesk Analyst

Job Location: Raleigh, NC / Durham, NC

Job Type: Contract

Job Description:

Responsibilitie:

Provide support for Epic applications, workflows, access, printing, and integration issues.
Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems.
Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems.
Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities.
Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting.
Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs).
Assist with Epic user account provisioning, role changes, template assignments, and security access requests.
Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs).
Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support.
Maintain documentation, knowledge base articles, and standard operating procedures.
Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques.
Support change management and scheduled downtime communications as needed.
Ensure adherence to HIPAA, security, and IT governance policies in all technical activities.
Escalate critical issues and downtime events according to established protocols.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10516350
Position Id: NC_EHAL_0122
Posted 3 hours ago

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EHR Helpdesk Analyst

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Job Details

Skills

Summary

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