Level 1 Desktop Support

Job#: 3019295

Job Description:

We're looking for a Level 1 IT Support Technician to provide reliable, customer-focused technical support to internal employees. This role is ideal for someone who enjoys troubleshooting, learning new technologies, and delivering a great support experience in a professional environment.

Title: Level 1 Desktop Support

Location: Fully onsite in Tysons VA

Contract: Long Term Contract (12+ month contract with the potential for extension or perm)
Pay: $22.00 - $28.00 / Hourly Rate (Based on experience)

Job Details:

The Level 1 IT Support Technician is responsible for providing first-line technical assistance for hardware, software, and basic network issues. You'll respond to support requests, troubleshoot common problems, assist with device setup and configuration, and escalate more complex issues when necessary. This role plays a key part in ensuring employees can work efficiently with minimal disruption.

• Provide timely, professional technical support to internal users
• Respond to IT requests and incidents through a ticketing system
• Troubleshoot routine hardware, software, and application issues
• Install, configure, upgrade, and decommission end-user devices such as:
  • Laptops, desktops, monitors, printers, and mobile devices
• Image and configure workstations according to standard procedures
• Assist users with operating systems, productivity tools, and basic troubleshooting
• Document issues and resolutions clearly in the ticketing system
• Follow established IT policies, processes, and procedures
• Provide occasional hands-on support during implementations or outages
• Participate in on-call rotation as assigned

Must Haves:

• 2+ years of experience in IT support, help desk, or technical customer service
• Working knowledge of Windows and iOS operating systems
• Experience supporting Microsoft Office or similar productivity tools
• Solid understanding of computer hardware (desktops, laptops, peripherals)
• Basic knowledge of networking concepts (TCP/IP, LANs)
• Strong customer service and communication skills
• Ability to troubleshoot independently and know when to escalate
• Associate's degree in IT (or equivalent experience) preferred
• CompTIA A+ or ITIL certification is a plus

What's in it for you:

You'll gain hands-on experience supporting modern workplace technology while working with a collaborative IT team that values growth, learning, and strong service delivery. This role offers an opportunity to build a strong technical foundation and grow within IT operations.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.