Business Analyst

I. DESCRIPTION OF SERVICES

Texas Health and Human Services Commission requires the services of 1 Business Analyst 3.
Level Description
8 or more years of experience, relies on experience and judgment to plan and accomplish goals,
independently performs a variety of complicated tasks, a wide degree of creativity and latitude is
expected. Min 5 years of experience, served as a liaison between the Business community and
Customer IT Teams (i.e., Architecture, Project Delivery, Application Sustain, etc.). Strong experience
as a Data Analyst in analyzing raw data, and as a Business Analyst in requirements gathering,
understanding technology, and any project management experience with PMP are a huge plus.
Job Description
Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel
overall business strategies. Experienced with business process reengineering and identifying new
applications of technology to business problems to make business more effective. Familiar with
industry standard business process mapping, and reengineering. Prepares solution options, risk
identification, and financial analyses such as cost/benefit, ROI, buy/build, etc. Writes detailed
description of user needs, program functions, and steps required to develop or modify computer
programs.
Additional job details and special considerations
The Community Services (CS) division of the Texas Health and Human Services Commission (HHSC)
is looking for a highly motivated individual to be an integral part of transforming the Texas No Wrong
Door system towards a modernized and efficient system of referrals. The Texas No Wrong Door
system is a network of front doors that coordinate access to long-term services and supports
(LTSS) offered by state and local organizations through a person-centered approach.
This position reports directly to the Director of the Office of Aging Services Coordination. The
individual performs highly complex (senior-level) business analysis work involving: creating and
executing a plan for secret shoppers to interact with the NWD system to identify strengths and gaps
in receiving an appropriate referral for LTSS; working closely with business stakeholders to elicit,
document, and analyze business requirements and user needs for an interoperable system of
referrals between doors ; reviewing and assessing existing business processes to identify trends,
issues, and opportunities for improvement; and assessing potential solutions and making
recommendations to improve the quality of IT solutions to meet business needs. Additionally, the
position performs a liaison function connecting program areas, internal and external stakeholders,
subject matter experts, and the IT department to identify stakeholder and end user business
requirements and to coordinate the automation of new or improved existing IT systems to improve
business operations.
The successful candidate will have strong analytical and problem-solving skills and excellent
communication and interpersonal abilities. Additionally, experience with government regulations and
processes is preferred.
II. CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements
(skills/experience) will be displayed to customers but may not be chosen for this

opportunity.
Years Required/Preferred Experience
8 Required Skilled in eliciting business and technical requirements
8 Required

Skilled in communicating complex design and technical
issues, as well as writing business cases and planning
documents

8 Required Skilled in effective verbal and written communication and

presentation skills

8 Required Skilled in gathering input, formulating a plan, and carrying it

to fruition

8 Required Skilled in providing exceptional follow-through and

customer-service

1 Preferred Experience with government regulations and processes