Solutions Architect IV

Hello,

Position: Solutions Architect IV

Location: Chicago IL(Hybrid)

Top 3 skill sets required for this role:

• Service Now HR vertical technical and functional skills
• Workday and third party integrations to Service Now
• Communication and Stakeholder management

Nice to have skills or certifications:

• Experience with AI/SNOW Virtual Agents
• Employee portal design and development
• Conflict Management

Description:

• The Solutions Architect IV creates and drives the product strategy, vision, and roadmap of future supply chain initiatives.
• We are looking for an exceptional product manager to help guide and chart a course for United Airlines Tech Ops Supply Chain Digital Technology strategy.
• The Sr. Product Manager is customer focused and technology savvy ? with a supply chain background.
• The role will solve complex, cutting-edge problems and lead a team that gets things done.
• The Sr. Product Manager will assume end-to-end accountability for a technical product with a high degree of ownership over critical features and the customer experience.
• This role is inherently cross-functional and will work closely with business partners, UX design, operations, IT, and executive teams to envision, develop and launch innovative products.
• The Sr. Product Manager is both creative and highly analytical, able to work extremely effectively in a matrix organization, adept at synthesizing a variety of technologies and capabilities into products and applications that customers love.?
• Build an end to end understanding of the current Tech Ops Supply Chain ecosystem. Be a passionate advocate for the customer.
• Be a subject matter expert on competitors, products and industry needs.
• Provide strong thought leadership and influence key stakeholders towards company goals.
• Understand and articulate business needs, conduct on-going business research, leverage internal knowledge and expertise, and prioritize functional requirements.
• Conceptualize the needs of the business and build the product vision, strategy, roadmap, and requirements; as well as ensure we sustain, build adoption, focus on project management results, and communicate effectively
• Product Vision: Define the product vision in alignment with rhythm of business (i.e. annual planning, 3 year planning, etc.).
• Use knowledge of both United and the industry to ensure the platform stays current with emerging technologies and industry trends.
• Strategy, roadmap, and requirements: Develop the product roadmap by defining both long term strategy and short term plans to achieve the product vision and deliver business results.
• Assess the needs, opportunities, and pain points for the platform within United?s evolving systems landscape.
• Manage a cross-functional process for prioritizing, delivering and launching major product releases and incorporating enhancement requests to existing features.
• Deliver in a consistent cadence of releases. Translate customer needs into product requirements.
• Sustain: Ensure consistent execution of product lifecycle processes from concept to launch and beyond.
• Be the internal and external authority and advocate for your given area of focus.
• Adoption: Readiness planning starts when the project is conceived.
• Communicate and coordinate launch across all organizations including business and Digital Technology teams.
• Pre-coordinate with adopting teams. Define, deliver (or update) readiness materials, FAQs, etc. as required to support launch.
• Project management results: Define both long strategy and short term plans to achieve the product vision and deliver business results.
• Manages the coordination of activities into a single product release with consideration of schedule, risk management, escalation of issues, balances tradeoffs, etc.
• Communications: Both facilitate and develop content for meetings up to the VP level landing the appropriate message for the audience.

REQUIRED EXPERIENCE:

• BS/BA degree in computer science, engineering, science, math or related field. MS or MBA preferred.
• 7-10+ years of progressive roles in product management.
• 5+ years of experience in supply chain, inventory management or industrial supply distribution
• Solid proven track record of driving multiple initiatives simultaneously; preferably within a large organization.
• Experience with building, managing, growing and developing a product management team.
• Demonstrated expertise within industrial distribution.
• A track record of successfully managing products through entire life cycle from inception to launch.
• A track record of delivering business results and managing a product or product line P&L.

COMPETENCIES:

Chicago, Atlanta, Hyderabad&Vizag /

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