Job Summary:
-Professional with applicable knowledge and some actionable experience.
-Works effectively on and is able to actively contribute.
-Operates defined tasks and responsibilities.
-Understands technical discussions at the 'task level'.
Associate Field Technician:
-Configures, installs, monitors, and maintains IT users’ desktop software and hardware; supports mobile workforce.
-Provides consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software.
-Provides technical support and guidance through Tier 2 support and works with vendors to resolve Tier 3 issues.
-Responsible for documenting solutions to problems and developing end-user guidelines.
-May provide on-site training to users.
-Evaluates, maintains, modifies (e.g., creates macros, templates) and documents desktop application packages, participates in the testing and evaluation of new desktop packages and implements prototypes.
-Consults with and makes recommendations to IT users on selection of hardware and software products to address business requirements.
-The range of accountabilities minimally covers hardware and software planning, vendor selection, acquisition, Tier 2 problem resolution, set-up, integration, testing and installation.
-Organizes and coordinates the activities associated with installation, deployment and upgrade of software, hardware, and network facilities as it relates to the desktop environment.
-Desktop applications may include productivity tools, e-mail, and applications that are used by groups without programming customization.
-Evaluates and provides techniques for increasing user desktop productivity.
-Responsible for developing and implementing technical service restorations and troubleshooting procedures for identifying, testing, and diagnosing computer system and peripheral equipment faults.
Required Skills & Experience:
-four (4) years of experience.
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