Description and Requirements Job Location: Commutable distance to Kansas City MO, Aurora IL, or Tampa FL Role Value Proposition: Regional Market Implementation focuses on providing a best-in-class onboarding experience for group customers new to MetLife or adding new products to their current benefit offering. The Implementation Systems Analyst (ISA) supports the onboarding process by reviewing plan designs and additional case materials to set up internal systems across all lines, initiating the billing process, and delivering contracts for customers with 2-999 eligible lives. This position is individual in nature, detail-oriented, task and deadline-driven based on the effective date of coverage, while remaining communicative and consultative to customer-facing partners including Implementation Leaders, Service, and Sales. While role does not directly communicate with customers often, the customer is at the center of every action taken and every decision made.
Key Responsibilities: - Complete plan, billing, and administration installations in all MetLife systems for all product lines for multiple customers simultaneously while maintaining organizational goals and key metrics aligned to processing times and quality
- Review, update and deliver contractual documents partnering with Contract Analysts as needed on state provisions and customer-specific plan provisions
- Initiate first month's billing, including review and resolution of discrepancies at the member level
- Communicate any changes in the implementation timeline and/or provisional changes that impact customer set-up with key stakeholders, including Implementation Leaders, Sales, Service, Underwriting, Claims, Vendors, etc.
- Track key milestones and route tasks to partner areas via the workflow tool, including case documentation and notes to be shared with partners
- Proactively resolve potential issues or delays by reviewing system feeds, product/process reporting, and working with IT partners as needed
- Contribute to the annual review of processes and initiate process changes needed to maximize efficiency, simplicity, and customer centricity
- Actively continue learning new processes, products, and/or systems as introduced
- Maintain accurate documentation of workflows as processes change and/or products are added
- Recommend topics for, attend, and/or host training on various topics related to the role, including global partners as needed.
- Remain engaged with the team, assisting with questions or case processing as needed as well as leading and participating in daily team huddles
Essential Business Experience and Technical Skills: Required: - Bachelor's degree or at a minimum 3 to 5 years of professional experience
- Project Management Skills
- Time Management Skills
- Organizational Skills
- Critical Thinking Skills
Preferred: At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
The expected salary range for this position is $58,000 - $70,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces , as well as the Fortune 100 Best Companies to Work For , MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
$58,000 - $70,000
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