FireRMS Support Programmer

The role of Fire Department Support Programmer at the Combined Communications Center supports all functions of the Computer Aided Dispatch (CAD) system.  The current software used is provided by CentralSquare.  Additional software used is provided by Priority Dispatch.  There are several other interfaces that feed data from the CentralSquare system.  These include CAD2CAD to the ambulance franchises, Deccan for analysis to fire chiefs, Station Alerting for Locution to the fire stations, FireRMS to report on fire loss, FirstWatch, and PDC Fusion.

This position will function as a Fire Department systems and processes support programmer responsible for day-to-day department operation support, applications enhancement, the design, testing, and implementation of the department’s report-writing needs. Technologies include MS SQL Server, Power BI, and Crystal Reports.

• Expert level/Minimum five (5) years’ experience in:

• CAD Administrator with knowledge of CentralSquare software.
• MS SQL Server (T-SQL / Stored Procedures)
• Power BI, Crystal Reports report writing

• Advance level/Minimum one (1) year’ experience in:

• FireRMS support.
• ProQA support.
• Station Alerting support.

• Minimum one (1) year’ experience in:

• Documentation of technical requirements in project tracking system
• Building and executing test plans for software modifications

• Proficient command of written and spoken English. Should demonstrate fluency in both oral and writing communications.  
• Demonstrates professional organization, documentation, communication, and interpersonal skills.
• Operating System Basics
• Networking Fundamentals

Create and deliver appropriate technical documentation to project needs throughout development process.

• Contribute to the efficiency and effectiveness of the project by actively participating as a member of the team in daily, weekly, and monthly meetings.
• Communicate development roadblocks to development team within 24 hours of determination.
• Reporting requests include monthly CAD exports and Auto Aid reports as well as reporting to rural fire chiefs.
• Responsible for scheduling system upgrades with the vendors CentralSquare and Priority Dispatch

• Day-to-day department’s operational support dependent on project needs.
• Deliver weekly progress reports for development team code review.
• Analyze and correct technical issues as found, providing weekly bug status updates.

• Evaluate and recommend alternative application design solutions.
• Maintain and communicate status of work performed bi-weekly at minimum.