Customer Engagement Manager - Cloud Migration & Portfolio Management

Introduction

We are seeking a Customer Engagement Manager for a strategic mid-leadership role responsible for orchestrating enterprise-level cloud migration initiatives across multiple projects and strategic customer accounts. The ideal candidate will oversee comprehensive migration planning, coordinate cross-functional teams, and align technical solutions with business objectives. This position requires strong project management expertise, balanced technical understanding, and exceptional stakeholder management skills to deliver successful cloud transformation outcomes.

Responsibilities

• Manage multiple migration projects simultaneously across strategic customer accounts
• Develop portfolio-level roadmaps and migration strategies
• Balance resources effectively across multiple concurrent migration initiatives
• Implement/Build standardized processes and templates to ensure consistency across the portfolio
• Provide consultative guidance to clients on modernization strategies and cloud adoption frameworks
• Align cloud migration initiatives with clients' business goals and digital transformation objectives
• Develop business cases and ROI models for cloud migration at enterprise scale
• Collaborate with technical teams to understand application landscapes and dependencies
• Contribute to migration approach discussions, bridging business requirements with technical solutions
• Support architects in developing practical migration patterns that can be applied across projects
• Maintain awareness of relevant cloud technologies and migration best practices to facilitate informed decision-making
• Strong data analysis abilities to evaluate application portfolios and prioritize migration waves
• Experience using quantitative methods to assess migration complexity and effort
• Ability to create decision matrices for migration strategy selection
• Proficiency in developing business cases with TCO/ROI calculations

Requirements

Required Skills

• 14-16 years of experience with 7+ years of Program management
• 14 plus years of IT Infrastructure experience
• Experience in managing large-scale cloud migration projects
• Knowledge of IT infrastructure, networking, and security principles
• Experience with Migration, Modernize and DevOps practices and tools
• Familiarity with compliance and regulatory requirements related to cloud computing
• Minimum of 7 years of experience in project management, with a focus on cloud computing and migration projects
• Extreme familiarity with Cloud Adoption framework and Well Architected Framework
• Strong analytical skills, business-focused and passionate about the customer experience
• Must be able to work in a dynamic work environment
• Excellent communication skills, resourcefulness, and ingenuity in solving problems
• Ability to work with minimal supervision while managing a variety of responsibilities
• Proficiency with cloud platforms (e.g., AWS, Azure, cloud architecture, and cloud services
• Proficiency in project management tools (e.g., MS Project, Jira, Trello) and methodologies (e.g., Agile, Waterfall)

Preferred Skills

• Certifications: PgMP and/or PMP, AWS Solutions Architect (Pro/Associate), Preferred - Azure Solutions Architect, or Google Cloud Platform Professional Cloud Architect

Education

• Bachelor's degree in Computer Science, Electrical Engineering, or related field