Infrastructure Workplace Platform Engineer III - 954

Job#: 3019102

Job Description:

Infrastructure Workplace Platform Engineer

Interested candidates should send an updated resume to

Location: Hybrid - candidates MUST be located in one of the following areas for required onsite work

• Salisbury, NC
• Mauldin, SC
• Quincy, MA
• Carlisle, PA
• Scarborough, ME

Duration: contract out through end of 2026, with likely extensions

Pay: $65-70/hr - weekly pay on W2

Position Summary: We're seeking an Infrastructure Workplace Platform Engineer III to join our team in supporting our end-user operating systems and strengthen our enterprise printing environment. You'll be part of the End User Services team responsible for the end-user computing estate-Windows desktops/laptops, OS deployment, endpoint policies, knowledgebase/ticket workflows, and reporting.

What You'll Do

• Endpoint Engineering & Support
  • Manage desktop OS support (Windows 10/11, MacOS) and computer & user policy management (GPO/Intune configuration profiles, compliance policies, baselines).
  • Focusing on ticket triage, escalations, & partnering with business associates to isolate and resolve issues, identify problem trends, and perform knowledgebase upkeep in ServiceNow.
  • Contribute to endpoint hygiene, security hardening, and patch/compliance initiatives
  • Maintain documentation, runbooks, and KBs.
  • Create status dashboards & reports (Excel/PowerPoint) and deliver clear progress updates to managers/directors.
• Printing Environment
  • Support and enhance enterprise print services including Canon uniFLOW and Lexmark MarkVision, drivers, queues, secure print, and print server policies.
  • Monitor fleet health, optimize configurations, coordinate firmware updates, and reduce print-related incidents.
  • Produce print metrics (uptime, incidents, volume, cost trends) and implement improvements.
• Communication & Collaboration
  • Create concise presentations, dashboards, and executive-ready summaries.
  • Coordinate with business units for pilot groups, deployment windows, and change communications.
  • Document procedural runbooks and contribute to standard operating procedures.

What You'll Bring (Desired Skills and Qualifications)

• 3+ years in End User Computing / Workplace / Endpoint Engineering roles.
• Hands-on proficiency with MECM (SCCM) and Microsoft Intune for OS deployment, app distribution, compliance/policy management, and reporting.
• Experience with ServiceNow (incidents, changes, Knowledgebase article authoring/maintenance).
• Proficient experience in Windows 10/11 and MacOS support.
• Outstanding written and verbal communication skills with experience presenting status to management and directors.
• Strong organization and multitasking: able to prioritize, follow through, and meet deadlines across multiple workstreams.
• Adept at data extraction and manipulation to analyze and report across multiple sources.
• Strong proficiency with Excel and PowerPoint.

Nice to Have (Preferred)

• Solid understanding of Active Directory, GPO, Azure AD.
• PowerShell for endpoint automation, reporting, and remediation.
• Autopilot, co-management (MECM + Intune), and WinRE/MDT/OSD experience.
• Practical knowledge of Canon uniFLOW and Lexmark MarkVision (or equivalent enterprise print management tooling).
• Familiarity with ITIL practices (incident, change, problem) and SLA-driven operations.
• Knowledge of print server administration, printer driver packaging, and secure print workflows.
• Certifications: Microsoft 365 Certified: Endpoint Administrator Associate (MD-102), jamf, ITIL 4 Foundation, vendor print certifications, or equivalent.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.