ERP Technical Support Engineer

Description

We are looking for an experienced ERP Technical Support Engineer to join our team in Greater Cleveland, Ohio. In this role, you will oversee the technical aspects of the Infor CloudSuite Industrial system, ensuring seamless functionality across multiple sites. You will collaborate with cross-functional teams to design, implement, and maintain solutions that support business objectives while delivering exceptional technical support.

Responsibilities:

Develop and implement technical solutions within the Infor CloudSuite Industrial system to meet business goals.

Analyze business requirements to design systems that align with functional, performance, and security needs.

Configure and customize ERP systems, ensuring solutions are thoroughly tested and meet specifications.

Provide Tier 3 ERP support, troubleshooting complex issues and ensuring optimal system performance.

Create and maintain system documentation, user guides, and deliver training as needed.

Perform regular system updates, patching, and ensure data quality and integrity.

Collaborate with teams to enhance system processes and implement continuous improvement opportunities.

Automate workflows using scripting and other tools to optimize operations.

Conduct system monitoring, alerting, and disaster recovery planning to ensure business continuity.

Travel to various sites as needed to support ERP implementation and maintenance.

Requirements

Minimum of 5 years of experience working with Infor CloudSuite Industrial and related technologies.
Proficiency in ERP system administration, including enhancements, customizations, and implementations.
Expertise in Mongoose development, API integrations, forms development, and workflows.
Strong knowledge of reporting tools, data views, data lakes, and data warehouse structures.
Familiarity with Microsoft technologies such as .NET and SQL Server.
Experience in web development using JavaScript, jQuery, and web services.
Solid understanding of business processes including finance, purchasing, and manufacturing.
Proven ability to deliver solutions following industry standards for analysis, design, testing, and deployment.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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